#49: Managing Multiple Messaging

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It used to be easy: you had an inbox (real or electronic) and new mail arrived. You’d check the inbox for anything that needed your attention, otherwise just get on with whatever it is that you were doing otherwise. Now, there are so many messaging apps that it can be a headache to not only keep on top of all the inbound contact, but to recall in which app you were having a conversation you want to go back to.

It might be easy if your professional comms is all done via email, but if you’re an itinerant consultant working with several companies, you might even have numerous professional email addresses too so keeping an eye on them all can be a chore.

There’s always a chance you’ll be dealing with LinkedIn or SMS messages with work connections as well, and with friends and colleagues there might be Facebook, WhatsApp and many more.

Two quick tips this week might help to get on top of things, if only a little.

Finding work-related messages in M365

If you use Teams and Outlook for work, with Microsoft 365, then you might already experience discombobulation when looking for something a colleague sent, or some comment discussed in the context of a project… was it in the status email, or in the chat of a meeting? Or a direct message in Teams?

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Fortunately, the “Work” search options might be able to help. If your organization has it enabled, go to either Bing.com/work or look at the search option in Office.com while you’re signed in, and you’ll be able to search documents and other sources of data within your M365 environment.

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One such is Messages – and the handy shortcut to jump there is aka.ms/messages. Type a search term in there and it will look across both your Outlook mailbox, but also in any Teams messages you might have been part of. Once you get used to checking it – and using the Work search for documents and other stuff – it’s a game changer.

Another trick, for finding documents in your work context, is to search from Windows Search directly by pressing the WindowsKey and typing work: followed by something you’re looking for.

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Search across OneNote

Though it’s not strictly messaging, you might have taken notes during a meeting (or even had your friendly Copilot overlord do it for you), potentially spread across several OneNote notebooks.

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The search box in OneNote lets you choose if you want to perform a query across the current page, section, notebook etc – but the results you get back can be a bit clumsy to interpret as it doesn’t give any details on which are really old pages and which might have been written recently.

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If you haven’t discovered the obscure ALT+O to pin search results, try it out – it lets you group by section, page title or date, and you can expand and collapse the groupings to help locate the most likely page more quickly.

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Now, where did you put your glasses?

#46: Cool for CALC

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Subtle changes and refinements to regularly-used applications can often slip by unnoticed. The Windows Calculator can trace its parentage all the back to Windows 1.0, and has seen numerous revisions over the years. It has featured in previous ToWs, too, most recently in what would have been number six hundred threescore and six, before the Great Reset meant ToW numbering went back to 1.

Electronic desktop calculators were a hotbed of technological innovation in the 1960s and 1970s. If you’re of a certain age, you might recall using a pocket calculator as part of your educational journey. When the first scientific pocket calculators appeared in 1972, they had a similar impact to the global slide rule market as quartz wristwatches had on the mechanical watches a decade later.

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c1985 Casio fx-451M

When Personal Computers were a relatively new thing, having things like a digital notepad and a calculator built-in were seen as key productivity features; even if an IBM PC capable of running Windows 1.0 at the time would have cost you more than a year’s average salary. And yet with calculators on phones and smart watches, the poor old CALC.EXE probably doesn’t get much love these days.

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The Hamburger Menu

Fire up the app (WindowsKey+R Calc [ENTER]) and it looks like any simple desktop calculator device, except that the History (top right) is much more extensive and usable than the stupid M+ / MR buttons on the old physical ones. Few of us knew what all those buttons festooning scientific calculators actually did, let alone ever used most of them.

Fortunately, Windows Calc has put lots of genuinely handy things in that three-line menu on the top left – and you can switch between them using the ALT key, if desired.

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In normal use, simply pressing ALT+1, ALT+2, ALT+3 etc will switch between the different modes; open the hamburger menu (click it or press ALT+H), and scrolling down will show more than a dozen different conversion features too. Just press the ALT key when the menu is showing if you’d like to be reminded of the ALT+ … shortcut keys that can be used to invoke any of them without the need to show the menu in future.

Before Microsoft killed its long-serving line of external keyboards, some used to have a hardware button for invoking calculator. Supposedly, they’re coming back – just under a different name.

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If you’re more mouse- or touch-driven then you can also jump to the primary modes using a right-click/long-tap on the taskbar when Calculator is running.

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If you think there’s some great feature missing from Calculator, check out the Github page on the project and submit your own ideas. It seems to be on a slow-burn though; the Roadmap page talks about what the team is focussed on in 2021, and makes no mention of Windows 11…

#44: What’s on your (system) tray?

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The System Tray is that little collection of icons typically found next to the clock, in the lower corner of a Windows desktop. It’s been part of the UI since Windows 95, and serves to highlight what is happening with the system and the apps that are running on it. At times, Microsoft has tried to call this the “Notification Area”, not be confused with the thing that appears when you press WindowsKey+N (that’s the Notification Center or Action Center).

In common with other bits of Windows (the right-click menu in Explorer being another), it was easy for 3rd party software and hardware drivers to add their own icons into the “systray”, which might make things convenient for the user until they have 30 or 40 such things cluttering the whole place up. Why wouldn’t you want to quickly control your video modes or tweak Bluetooth settings, after all?

So in sweep-under-the-carpet style, Microsoft added a way of hiding less useful system tray icons so you don’t see them all the time, but they can be exposed by clicking the little arrow to the side.

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As you’d expect, Microsoft has defaulted only the more obviously-useful icons to be visible, like battery or Wi-Fi (for laptops), sound/volume etc. OneDrive is jammed in there too, if you have it set up to sync.

To tweak which icons show by default, look in Settings > Personalisation > Taskbar (try right-clicking on a blank bit of the main taskbar and choose Taskbar settings)

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Many of the icons you’ll see don’t necessarily do much when you click (left or right) on them, other than jump to the app itself, but some afford the ability to right-click and do something in that app directly. One useful tweak not there by default might be to include Teams, so you can quickly set your status.

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To hide or change the clock and date in the System Tray, dive a little further into the Date & time settings…

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… and you could have the clock show seconds as well, if you really wanted.

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This week’s Copilot-drawn banner image is – clearly – inspired by Eddie/Suzy Izzard’s iconic and lightly sweary “Death Star Canteen” sketch, and the minifig animation of it. Happy Friday – but you’ll still need a tray.

#41: New ≠ better

Tip o' the Week

Last week’s tip talked about product Roadmaps and the search for new features; this week’s focuses on two evolving applications that readers may have a fondness for or perhaps an aversion to.

As previewed in Tip o’ the Week #678, both Outlook and Teams have been getting some New-ness by having completely re-written applications with the goal of taking the baton from the old one. This model doesn’t always turn out to be successful – see the confusion that was OneNote supposedly transitioning from a classic Windows app to a Store / UWP app, then giving up and moving back. Or the slow-motion car crash that is Sonos’ new app rollout.


As an aside: LinkedIn really doesn’t make it easy to search previous newsletter articles; that’s one reason why these are also published at www.tipoweek.com, providing a nicely tagged way of re-locating stuff that you might have seen before.


Sometimes, the effort that goes into keeping an old application fresh, secure and performing well can be more than just re-writing it from scratch and phasing the old one out. But Better does not always come with New, at least not in the early stages.

One Teams to Rule Them All

Three years before its pandemic-fueled usage explosion, Teams was launched as a kind of amalgam of Skype for Business and the technologically separate and consumer-oriented Skype (which still exists, to some degree). Teams came along with added collaborative stuff that had been brewing for some years, to try to offer an alternative to Slack.

To help the development cycle, and to keep a degree of parity between Windows, Mac and web apps, the original Teams app used a variety of technologies which caused a pretty high memory overhead on Windows. Later acknowledge by Microsoft, the decision was taken to rearchitect completely with the goal of reducing memory usage by half whilst doubling performance.

After releasing “New Teams” in October 2023, that left Microsoft with 3 separate Teams clients – the original, resource hog one, then the New Teams one which did more-or-less the same things, and the inexplicable “Teams for Home” which was a different version that could only use a Microsoft Account to sign in.

Fortunately, Microsoft has updated New Teams (now just “Microsoft Teams”) to fold in the “Teams (free)” / “Teams for Home” functionality, so there’s only really a single version of note. If you still want to make sure all your PC’s memory gets a good workout, the original Teams app is still available as “Teams classic (work or school)”, at least for now. Phew.

The Old Dog and the New Pup

Outlook has a much longer legacy, dating 20 years before Teams and with some of its innards back to the early 1990s and the original Exchange “Capone” client (and Exchange was dubbed “The Big Dog of BackOffice“).

Microsoft has a long-held desire to move away from the old design and architecture, to something more “Modern” and webby. Just as Teams was built using technology that could span different client architectures, the intent is to create a new Outlook family centered around the same Web UX as seen in Outlook Web App.

Having been in preview for a while, the now-released “New Outlook” was being developed to replace Windows’ built-in Mail & Calendar app(s) in the near future, though not to universal approval. Plus ça change and all that.

Some reviewers want to hold on to the Mail & Calendar apps

Building an app which is effectively a web experience but looks like a desktop one, has its own challenges that Microsoft is trying to address before the inevitable full retirement of Old Outlook in favour of the new one.

If you’re an existing Outlook (classic) user, do not be tantalized by the Try the new Outlook option on the top right – press the button only if you’re already prepared for the consequences.

Actually, you can run classic Outlook and New Outlook side by side if you like; selecting the “Try the new…” button just means that trying to start Old Outlook will just bring up the new one instead; if you go through the routine of Trying the new, it will set up your profile and when done, you can switch it off and have both clients set up to connect to the same accounts.

There are some downsides. Web Applications aren’t typically very good at being offline, and email is one of those things that you might like to use when on a plane or even being on a slow network. New Outlook is getting some offline capabilities but don’t expect it to be the same as the old one.

And don’t even think about using local archives, not for a while…

Most users of Teams would see the New version as an improvement, even if it doesn’t match all the functionality of the original. It’s certainly easier when switching around between tenants, such as when you’re working with several different companies. Almost everyone will automatically get the new version in place of the old, with a few diehards holding out before eventually being subsumed.

New Outlook is going to take a bit more time to get used to. There is a feature comparison which gives some idea of the differences; if you don’t get vast amounts of email, then New Outlook is OK. If you have multiple email accounts to deal with, it makes a reasonable fist of showing them in one place rather than needing a separate browser window for each, but then Old Outlook did that too. Somewhat annoyingly, New Outlook can’t combine mailboxes into a single Inbox view, like the mobile Outlook client does, and it won’t let you search across different mailboxes either.

It looks like Old Outlook will still be with us for at least 5 years – maybe it’ll live on while email has not yet been replaced by other messaging apps like WhatsApp and Teams.

#39: OneNote Shortcuts, Favourites and Pins

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Regular ToW readers may share in a collective for OneNote – and there have been plenty Tips over the years to celebrate. There are other note-taking apps out there, of course, but if you have invested time and years of notes in one, it’s hard to shift.

OneNote comes in a variety of versions spanning web, mobile, Mac & PC, and you have the ability to organise pages of notes in sections, groups and whole separate Notebooks, should you wish. Notebooks can be shared with other people and could be used to contain stuff that’s specifically for one particular project or role.

Personal vs Work

If using OneNote on the web (which needs you to be online to access it), you could have different browser profiles for work and home, and therefore all your work notebooks would be in one and your home-related ones in another. The PC version of OneNote lets you mix notebooks from different accounts, so you could have them all open in one app – handy for some, though it can lead to lots of notebooks being open and searching right across them can be bothersome (see Classic ToW #646 for help with that).

If you keep going back to a few pages for shopping lists or the likes, it’s quite easy to grab a link directly so you can find it again quickly. Go to a section or page in the web version and you can right-click to copy a link to it, forming a simple https:// URL to wherever the source is stored (on OneDrive if you’re using a personal Microsoft Account or in SharePoint if using a M365 login).

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Save that URL to wherever makes sense for you and it will launch directly to that page in a new browser upon activation.

Desktop vs Web

If you’re using the PC OneNote app, however, you’d want to have the page open in that app rather than in the browser. In the old days, you could drag a OneNote page to your desktop or some other Explorer folder, and it would create a shortcut to it – but not any more.

If you repeat the above process of right clicking / copying a link when in the app, then paste the resulting link into Notepad or similar, you’ll see there are actually two links – firstly, a https:// formatted URL and a second beginning onenote:https:// and finishing &end.

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Select and copy the line(s) beginning onenote: to the end, then you can create a shortcut elsewhere – it’s a bit of a palaver, but…

· right-click on desktop or in your chosen folder,

· choose New > Shortcut and paste the onenote: link in there… hit Next,

· give it a meaningful name and save it

· now you could launch OneNote directly to your chosen page, with a simple tap or double click on that icon.

OneTastic to the rescue

A simpler way is to use the Pin to Favorites (sic) feature in the most excellent addon, OneTastic; this lets you create and pin links to a variety of locations, perhaps most usefully within the “Favorites” section of that menu itself – and to recall a Fav in future, just go to that menu to quickly navigate to several pinned OneNote pages and sections.

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The “Favorites” location can be accessed in the file system if you like, too – just press WindowsKey+R to get the Run command up, then enter %appdata%\OneTastic and you’ll find the folder in there.

Pin it on the move

Mobile users have a simpler way, at least Android users do. Within OneNote, select the 3-dot menu on the top right of a page, and you can Add to Home screen; this will try to pin a shortcut to whatever kind of homescreen / launcher you have.

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iOS users might need to rely on a Widgety solution instead.

#38: Get ahead: get a proper monitor

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As WFH became normalised during the pandemic, a lot of people went from having access to a reasonable working environment in an office, to sitting on the sofa or camping on a kitchen table. A trend of working from a laptop in coffee shops had already been underway and got additional legitimacy when things opened up again.

For the lucky ones with space at home, the increasing trend for WF there sometimes means they have a better environment than in the office – no desk sharing, putting up with co-workers’ smelly/noisy/annoying habits, perhaps even a faster internet connection. This doubtless contributes to the reported reluctance to return to the rat-race in the office.

Make the most of your screen

One huge downside of working off a laptop is that the screen – even for the biggest ones – is small.

There’s little doubt that productivity gains can be had by having larger monitors or more of them. Carnegie Mellon Professor Randy Pausch from gave a seminal talk on time management in 2007 – prescient, since he was dying of pancreatic cancer at the time and had only months left to live (his Last Lecture is also worth watching). In that session, he advised that maximizing screen real estate is one of the best things you can do.

The simplest way to improve screen area for a home office desk is to buy a decent monitor. Find one with adjustable height (so you can be looking straight at it, not down at a laptop screen) and position the laptop in front of you, below the monitor.

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Extend the desktop to the big screen and make that your main display (so new windows, the task bar, Start menu etc will appear there rather than on your laptop).

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Side-to-side

It’d be even better if you can use a proper keyboard and mouse, maybe with a suitable docking station, then park the laptop to the side. Ideally you should prop it up so that its display and your monitor are similar in height – there are plenty laptops stands available, or you could even just put it on a pile of books…

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Big screen x little screens

If you’ve had a home office setup for a while, it’s possible you’ll have one or two old monitors that won’t be worth much at resale so you could always bring them into action in a true “multi-monitor” setup (without delving into additional hardware to allow more, Windows 11 supports up to 6 displays).

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Then again, a single large monitor might be a bit more feng shui, and there are plenty of good displays out there. A single, widescreen, curved monitor could give you the same kind of functionality as having two side-by regular widescreen ones, with less cabling and fuss.

Modern displays often have USB hubs and lots of other features such as display modes where two inputs are shown side-by-side (so you have two different PCs on display, or a PC on one side and an Xbox on the other half, or take two inputs from one PC into one physical screen – the computer would see it as two side-by-side monitors, which might have benefits when it comes to app layouts).

Managing the placement of windows is a lot easier with the groovy window snapping stuff introduced in Windows 11 (hover over the maximize icon on the top right of your window, and you’ll see options for where to snap it onto the screen… it’s more than just left/right since if you have a mahoosive screen, you’ll likely have several windows side-by-side). If you need more control, or you’re running Windows 10, try the Fancy Zones utility as part of PowerToys.

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Dell Ultrasharp and Display Manager

Dell have long made some of the best PC monitors; particularly their more expensive Ultrasharp range. If you’re shopping for a new screen, there are various ways to save money too – they have a Dell Advantage program where you can get specific vouchers (eg Microsoft employees can get theirs by entering their work email here), and they have an Outlet store for refurbished goods.

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If you have a Dell monitor already, there’s an app for Windows and Mac which could make your life a little better, especially if you routinely switch between inputs / PiP modes etc – the Dell Display Manager. Connect your PC and the monitor with a USB cable, and you can use the software on the PC to control how the monitor works, rather than monkeying around trying to press tiny buttons to drive the On-Screen Display menu. You can even set up shortcut keys to make it easier to dive in.

Tidy.

#36: Navigating Windows by keyboard

Designer (19)Now and again, it’s useful to be able to use Windows without mouse or touch, especially should the unexpected happen. Accessibility needs aside, it’s been possible to move around and control Windows since the very early days, just by using combinations of keystrokes.

ALT+F4 is maybe the most memorable (for closing a window), apart from CTRL+ALT+DEL.

A few other window management keystrokes worthy of mention:

WindowsKey+up/down/right/left arrows – maximize the current window to fullscreen (up), back from fullscreen to previous size or minimizes it (down), and snaps the window to one side of the screen or back (left/right).

ALT+TAB / SHIFT+ALT+TAB – cycles through the current open windows (and add SHIFT to go backwards). Releasing the ALT+TAB combo then jumps to whichever window is highlighted; press CTRL+ALT+TAB to just display the open windows, let you move between them and jump to one by clicking on it or pressing ENTER.

ALT+left/right arrow – moves back and forward, as in clicking the back/forward arrow icons in a browser

WindowsKey + number – jumps to the nth application on your taskbar; if you pin an app/window to the taskbar and it stays in the same place so you could use WindowsKey+1 to jump to Explorer, Win+2 to go to the browser etc.

See more here. Many more.

Powered Up

As previous ToWs have mentioned (here, here, here etc), the collection of utilities called PowerToys is well worth installing; one of its default apps is a shortcut guide showing some key WindowsKey + nnn options. (Press WindowsKey+SHIFT+/ to display temporarily).

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On the topic of PowerToys, one of the utilities is a special “Run” app which does a good bit more than the standard WindowsKey+R command which displays the old fashioned Run dialog;

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PowerToys Run has a load of special characters to make special searches; enter ?? something will search the web using your default, or (optionally) put o: something searches your OneNote notebooks for that term.

Somewhat controversially, the default activation keystroke for PowerToys Run is ALT+Space, which has been a Windows shortcut to display the context menu of the current window. Pressing that combo followed by M or R would be used to move / resize (using the arrow keys) or N and X would minimize / maximize that window.

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In a curmudgeonly article, El Reg complained that old school keyboard warriors would be most upset. The also suggest that the pre-Win95 icon for that corner of the window was a Spacebar, supposedly to illustrate that you press ALT+SPACE to open it.

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Never fear, keyboard fans – you can simply remap the activation key to something else (like WindowsKey+Space) and the ALT+SPACE combo will continue to work like it’s 1987.

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#34: Bringing AI to the Whiteboard

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One of the joys of in-person group meetings is when someone grabs a whiteboard marker and starts laying out their still-forming thoughts to the enthralled audience, almost as popular as the person who always asks a question 2 minutes before the meeting is due to end. Thankfully, there is a digital whiteboard for use in virtual and hybrid Teams meetings, too. And like seemingly everything else, it’s getting a sprinkle of Copilot-y Goodness.

The Whiteboard app has appeared in previous ToW’s (before the Great Reset) here. As a quick summary: if you’re a Microsoft 365 subscriber, you’ll find the Whiteboard tucked under More apps in the grid on the top left on numerous sites…

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… or available directly on https://www.microsoft365.com/apps/ or just launch it directly from https://whiteboard.office.com/. A Windows app is available in the Store, though it’s really just a wrapper for the web experience.

Whiteboard is intended as a multi-user collaboration tool, available in the browser as above, or in Teams, by using the Share button (NB: if you look under the Apps button to the left of Share, you won’t easily find this Whiteboard, but there are other “Whiteboard…” 3rd party apps which will show up: YMMV).

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One very cool new feature is the ubiquitous Copilot option; it can help get you started on a brainstorming exercise, for example. Start by giving it an idea of what you’re trying to work on

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… and it will come back with headings which can be quickly added as Post-it style notes clip_image010

Selecting one of them and choosing Categoris|ze …

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… will arrange them into subject blocks.

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And selecting any one and selecting Suggest will go a level deeper and bring up some additional points.

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As a discussion starter, it’s brilliant. Give it a try and see what kind of inspiration you might find.

The main Whiteboard info page is here. There are some cool templates available for getting started with some pretty detailed layouts for workshops, Kanban boards etc; more info here.

RIght, now there’s only 5 mins to go, the meeting is starting to wrap up – for goodness’ sake, keep your hands down.

#32: Microsoft Designer gets everywhere

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Assuming you haven’t woken from cryonic stasis (leaving aside all the practical difficulties of doing that) then you’ll already know of the hallucinatory ChatGPT and its image-creating sidekick, DALL-E, which will spit out a computer generated image from a text-based description of what you want.

Predictably, there are many memes on whether AI is a good thing or not, along with worries that it’s coming for your jobs/freedom/happiness etc. In many ways, it’s just another wave of technology which is certainly impactful, but its benefit will be seen by how we creatively embrace it.

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Also doing the rounds is the trope of “I want AI to do my laundry” which is poignant if not really a new thing (see Keynes c1930, or Bertrand Russell’s “In praise of Idleness”, c1932). Technology is invented to supposedly give us more time but often displaces one form of work for another. Now, AI prompt engineering will be a creative skill, to a degree replacing the need for designing, drawing or painting skills.

Meanwhile, Microsoft has been busy embedding DALL-E technology into other apps and services, broadly packaged under its “Designer” branding. You can generate images for embedding into LinkedIn articles, for example …

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… though with some mixed level of success, depending on what you want…

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Alternatively, just go straight to the Copilot prompt…

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Even the venerable Paint has gotten a new Image Creator function which does much the same thing, though annoyingly defaults to a 1:1 aspect ratio, regardless of the orientation of the canvas. In the main Copilot/Designer UI there is a little icon to change the ratio of your image from square to landscape, however it ends up generating a new image entirely.

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Restyle it out

Remember all those early 2000s makeover TV shows which gave frumpy looking people another view on what to wear? Well, there’s a Restyle capability in Designer that’s so much fun to play with, you could easily spend the rest of the day mucking about with pictures to see what selfies look like in art style, how the dog would be if made of Plasticine, and so on…

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Take your source image…

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…then choose one of a variety of styles, and be prepared for outright weirdness or outright flattery…

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Right, that’s enough of the day wasted. Get on with your work!