#43: Designing Everyday Things

Posted on September 6, 2024 (Updated September 5, 2024) by ewand

Design is everywhere in the things we have made. Intentional or inherent, every object is that way for a reason. Whether an item’s design is primarily to make it easy and obvious to use (see Bic), just to look amazing, or for some amalgam of form and function, we often know it when we see it. Sir Lord Kevin McCloud has made a career of pointing out things that have been done well, or perhaps have not.

Some of the best designed things, however, are impactful because we don’t notice the effort that has gone into them; the designer thought hard about it, so the users do not need to. It’s no accident that 3 of the top 10 in Fortune’s updated “100 Best Designs” list originated at Apple, where Steve Jobs placed good, user-centric design and “taste” at the heart of what they do.

In 1988, a seminal book on aspects of product design thinking was published, “The Psychology of Everyday Things”. It later changed to The Design of… as bookshops and libraries were apparently lumping it in the wrong category, it being more about how products should be designed rather what makes us inherently tick.

A few examples highlighted in DOET of things that could be done better include the physical layout of light switches and the lights they operate, or knobs on a cooker vs the position of burners or hotplates they control.

Often the controls are in a straight line across the front of the cooker, but the elements or flames are in a square. To make it easy for you to know which knob works which heatsource, a simple and obvious symbol is positioned nearby. Better hope those don’t wear off over time.

Wouldn’t it be easier for the end user if the knobs were placed in the same pattern as the burners? That way, you wouldn’t need a symbol to inform you; instinct would make you start with the correct one (assuming you were paying some amount of attention).

Another example is door furniture. On the types of corridor doors which you’d find in offices or public buildings, it’s not uncommon to put a handle on the door. Instinctively, you will grab a handle if offered it, and the first thing you’ll do is to pull it (as DOET puts it, that is the action which the handle affords you). That’s fine if the door opens towards you (or swings both ways), but if not, you’ll instinctively pull it first before realizing it doesn’t move and therefore needs pushing.

Similarly, if all the door shows is a blank pad, you’ll open your palm and give it a push. No need for a sign to tell you what to do (well, unless you’re from Midvale).

Aesthetically, glass doors might look better with a handle on both sides but function over form should mean they’d look better still without a push/pull sign, and they’d be easier to use.

Even London’s Design Museum falls foul of the odd rule now and again…

A grab handle, on a push door? Sacre bleu! (in mitigation: it looks like the handle could be used to pull the door shut to lock it, but still…)

The DOET book has been updated a few times in its life (since its re-identifying from POET) and is highly recommended.

Controlling everyday software things

For a 20-year-old tome on poor software and UX design, see The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity. Written by Alan Cooper, “Father of Visual Basic” and respected author on interaction design (a nuanced idea, as opposed to interface design), it’s a fascinating insight into design thinking in a software age.

An example given is of designing the user interaction for an in-flight entertainment system; developers will often institute fiddly directional cursors, modal buttons, controls that need to be labelled so you know what they do. Cooper replaced most with a simple rotating knob; the user will quickly figure out what happens when they turn it right and left. Push the knob to select something, maybe add a Back button and you’re pretty much done.

Bringing things up to date, even though a lot about software and interaction with technical systems could be improved, a great deal of effort is put into simplifying things and trying to remove extraneous UI elements.

Icons, of course, have their own life – there’s that meme about kids thinking that a 1980s 3.5” floppy disk is a 3D printed save icon. At least if you hover a pointer over most icons, you’ll get a pop-up to tell you what it is.

Windows 11 made some controversial changes to things that power users knew and liked, but for most people they just get used to it and if they ever had to regress to an earlier version, would probably admit they liked the newer one better.

Too many options

The Right-click menu in Windows Explorer has long been cluttered up with lots of options; software you install would add an item to make it easier to operate on that file (Share with Skype! Edit with ClipChamp!). In Win11, many of the lesser used ones were moved to a secondary menu supposedly to leave only the mainstream stuff behind…

Clicking the Show more options menu item (with an icon which looks like making a window bigger) will display the old-school Windows context menu which could easily have 30 or 40 things on it.

Back on the “Fluent” Windows 11 context menu, the very most used options – cut, copy, rename etc – were promoted to icons at the very top or bottom of the menu, and for lots of users promptly disappeared from view.

This is something which is going to be updated in a soon-to-be-released update, to make it easier to use…

Control Panel Still Alive

Microsoft is still working on replacing some of the last vestiges of old Windows code, just one example being the Control Panel. A key part of Windows ever since version 1.0, it was where you tweaked anything to do with the operating system or the PC. Since Windows 10, most of the key bits you’d configure using Control Panel were migrated to the Settings app but even today, there are some bits of the UX where you’ll fire up an old-fashioned looking Control Panel applet … often buried in the “Advanced” part of Settings, and identified with the square-thingy-arrow-up-right icon, which we learn to know means opening something new…

These Control Panel “applets” which remain in Windows can be found by looking in the System32 folder – to invoke any of them just to see what they do, press WindowsKey+R then enter the name of the .cpl file and prepare to be amazed and/or confused.

Gradually, though, these CPLs are being replaced – see desk.cpl – with enhancements to the Settings app, but there’s still life in the old control yet…

expand the Control Panel section in System configuration tools in Windows – Microsoft Support

#42: Making Gestures in & out of Windows

Posted on August 30, 2024 by ewand

Windows, you may or may not know, has a lot of gestures built in. Not the kind that Mr Clarkson observes while driving a flash car, thinking oncoming motorists may be drying their hands, but more useful. Windows 8 pioneered gestures on touch-screen machines, where you’d swipe around the edges of the screen to perform certain tasks.

If you’re unfamiliar with modern-day gestures, they inhabit a number of rooms in the house. They are perhaps less on the critical path to making stuff work than the Win8 things that confused regular end users; gestures these days are there to provide a quicker or snazzier way of doing something for those in the know but if you don’t use them, you don’t know what you’re missing.

Touch

Firstly, there are touch gestures – if you have a touchscreen machine, obvs. These are relatively simple actions you can do on-screen using multiple fingers, which control the way you interact with Windows. You might have them turned off, but they should be on by default – look under Bluetooth & devices in Settings, and under Touch you can switch them on.

If you see the “Touch screen to wake” option, you’re using an up-to-date machine which supports Wake-on-Touch, allowing you to poke the screen with a single digit to wake from standby.

If you have a touch screen, you’re probably familiar with selecting stuff by tapping it or scrolling the screen by dragging it around, but there are other moves you might be less familiar with. What about showing the Notifications Center by dragging one finger – Win8 stylee – from the outside right edge of the screen, or the Widgets by doing the same from the left?

How about using THREE fingers to swipe up, down, left and right?

Pad

If you don’t have a touch screen but do have a laptop with a touchpad, there are loads of gestures you can enable and configure there… somewhat similar to the on-screen versions.

Did you know that tapping two fingers (close to one another – eg two fingers on one hand) on the touchpad has the same effect as right-clicking? See more on Touch gestures for Windows.

Browsing gestures

Finally, even if you don’t have the delights of touch on screen or pad, there are gestures you can set up on Edge for using your mouse while browsing – in fact, they’re possibly best done with an actual, physical mouse rather than faffing about with a touchpad.

To enable, make sure your browser is up to date then check Settings / Appearance and scroll a long way down to Customise browser. Or just search gesture in the settings and look for the enable/configure Mouse Gesture buttons.

Gestures in the browser let you do stuff by holding the right^* button on your mouse in combo with an action like swiping the mouse in a direction or using a pattern:

While you hold the right mouse button down and make an appropriate mouse movement, you’ll see it being drawn on the screen with a banner telling you what it means…

If you don’t like the default gestures in Edge, or you’re using Chrome, then you could try a 3^rd party gesturing addon: Chrome Web Store – Search Results.

* for a while, Microsoft tried to call the right mouse button – one of the big differentiators between Windows and Mac (whose users could only deal with a single button) – the “secondary mouse button”, in recognition that left-handers who swap the buttons around are not using the actual button on the right. Or right-handed deviants who like using the wrong button.

#41: New ≠ better

Posted on August 30, 2024 (Updated August 30, 2024) by ewand

Tip o' the Week

Last week’s tip talked about product Roadmaps and the search for new features; this week’s focuses on two evolving applications that readers may have a fondness for or perhaps an aversion to.

As previewed in Tip o’ the Week #678, both Outlook and Teams have been getting some New-ness by having completely re-written applications with the goal of taking the baton from the old one. This model doesn’t always turn out to be successful – see the confusion that was OneNote supposedly transitioning from a classic Windows app to a Store / UWP app, then giving up and moving back. Or the slow-motion car crash that is Sonos’ new app rollout.

As an aside: LinkedIn really doesn’t make it easy to search previous newsletter articles; that’s one reason why these are also published at www.tipoweek.com, providing a nicely tagged way of re-locating stuff that you might have seen before.

Sometimes, the effort that goes into keeping an old application fresh, secure and performing well can be more than just re-writing it from scratch and phasing the old one out. But Better does not always come with New, at least not in the early stages.

One Teams to Rule Them All

Three years before its pandemic-fueled usage explosion, Teams was launched as a kind of amalgam of Skype for Business and the technologically separate and consumer-oriented Skype (which still exists, to some degree). Teams came along with added collaborative stuff that had been brewing for some years, to try to offer an alternative to Slack.

To help the development cycle, and to keep a degree of parity between Windows, Mac and web apps, the original Teams app used a variety of technologies which caused a pretty high memory overhead on Windows. Later acknowledge by Microsoft, the decision was taken to rearchitect completely with the goal of reducing memory usage by half whilst doubling performance.

After releasing “New Teams” in October 2023, that left Microsoft with 3 separate Teams clients – the original, resource hog one, then the New Teams one which did more-or-less the same things, and the inexplicable “Teams for Home” which was a different version that could only use a Microsoft Account to sign in.

Fortunately, Microsoft has updated New Teams (now just “Microsoft Teams”) to fold in the “Teams (free)” / “Teams for Home” functionality, so there’s only really a single version of note. If you still want to make sure all your PC’s memory gets a good workout, the original Teams app is still available as “Teams classic (work or school)”, at least for now. Phew.

The Old Dog and the New Pup

Outlook has a much longer legacy, dating 20 years before Teams and with some of its innards back to the early 1990s and the original Exchange “Capone” client (and Exchange was dubbed “The Big Dog of BackOffice“).

Microsoft has a long-held desire to move away from the old design and architecture, to something more “Modern” and webby. Just as Teams was built using technology that could span different client architectures, the intent is to create a new Outlook family centered around the same Web UX as seen in Outlook Web App.

Having been in preview for a while, the now-released “New Outlook” was being developed to replace Windows’ built-in Mail & Calendar app(s) in the near future, though not to universal approval. Plus ça change and all that.

Some reviewers want to hold on to the Mail & Calendar apps

Building an app which is effectively a web experience but looks like a desktop one, has its own challenges that Microsoft is trying to address before the inevitable full retirement of Old Outlook in favour of the new one.

If you’re an existing Outlook (classic) user, do not be tantalized by the Try the new Outlook option on the top right – press the button only if you’re already prepared for the consequences.

Actually, you can run classic Outlook and New Outlook side by side if you like; selecting the “Try the new…” button just means that trying to start Old Outlook will just bring up the new one instead; if you go through the routine of Trying the new, it will set up your profile and when done, you can switch it off and have both clients set up to connect to the same accounts.

There are some downsides. Web Applications aren’t typically very good at being offline, and email is one of those things that you might like to use when on a plane or even being on a slow network. New Outlook is getting some offline capabilities but don’t expect it to be the same as the old one.

And don’t even think about using local archives, not for a while…

Most users of Teams would see the New version as an improvement, even if it doesn’t match all the functionality of the original. It’s certainly easier when switching around between tenants, such as when you’re working with several different companies. Almost everyone will automatically get the new version in place of the old, with a few diehards holding out before eventually being subsumed.

New Outlook is going to take a bit more time to get used to. There is a feature comparison which gives some idea of the differences; if you don’t get vast amounts of email, then New Outlook is OK. If you have multiple email accounts to deal with, it makes a reasonable fist of showing them in one place rather than needing a separate browser window for each, but then Old Outlook did that too. Somewhat annoyingly, New Outlook can’t combine mailboxes into a single Inbox view, like the mobile Outlook client does, and it won’t let you search across different mailboxes either.

It looks like Old Outlook will still be with us for at least 5 years – maybe it’ll live on while email has not yet been replaced by other messaging apps like WhatsApp and Teams.

#40: Product Roadmaps – over/under promise/deliver?

Posted on August 16, 2024 by ewand

Since the early days of personal computing, products were always defined and sold to their eager customers on the basis of what features they had, or were going to have. ACME Computers would produce a feature matrix showed its widget program was better than XYZSoft’s similar one because it could start quicker or store more pages or print nicer fonts or whatever seemed important at the time.

Talking about features – or, even better, showing them – would be enough to convince users to open their chequebooks, so before RoI, business value, personas or use cases showed up, the product feature sheet and product demo were all important.

The brilliant Bob Cringely wrote in his seminal tome Accidental Empires of many significant bits of the history of the PC, Mac et al (or Accidental Empires: How the Boys of Silicon Valley Make Their Millions, Battle Foreign Competition, and Still Can’t Get a Date to give its full title). One tale was of a young Bill Gates demonstrating Word for Mac 3.0 somehow navigating a demo of a product so buggy that any number of clicks in the wrong place could have blown the whole thing up.

As well as selling what you have – or are going to have, real soon now – to prospective customers, there’s also a need to show that more stuff is coming down the line. The Product Roadmap shows long-term commitment and vision but also ties you into doing things that people bought your product for, even if they prove harder than you thought or less important because other things have changed.

Does saying you’re going to deliver this feature or that function tie one hand behind your back, but without it, customers could go elsewhere? In the old days, a roadmap or a demo of something that wasn’t really finished was as much a reason to stop people buying a competitor’s product, causing them to wait to see how yours turns out, as it was to get them to commit to buying something today – especially when the thing you’re showing isn’t yet available.

In the 1980s and perhaps later, Microsoft was a well-established peddler of “vaporware” – BillG even received a “Golden Vaporware” award for the years-late arrival of Windows 1.0, though the practice of promising much a long time before delivery had been going on for more than a century before.

When it all goes wrong

Sometimes a company will have scored such a momentous own-goal that its roadmap is more a plan for recovery and survival, than a yellow brick road to a brighter future. One such example is maker of homey WiFi HiFi gear Sonos, who rushed out a whole new software stack so they could launch some new products.

Sadly, the new app was missing a lot of features from the old one, was slow and unreliable and in forcing it out, they shot themselves in both feet and greatly annoyed many of their loyal fans.

Sonos’ CEO later had to apologize and promised to make things better over coming months, surely made harder by recently announcing a 6% staff layoff. Added to the 7% cuts made the year before, whatever the future holds for them might be that bit harder to reach.

Microsoft Roadmap update

Sometimes, a roadmap leads to a cul-de-sac – the product is killed, dies of natural causes or similar. But when it supposedly gets many users, the majority won’t really care what features and functions are being added day-to-day.

Over in Redmond, the roadmap of specific products and features might seem less important (unless they’re selling the products, or others selling products to them), yet quite some effort goes into maintaining roadmaps for the Microsoft 365 offerings. Presumably it’s to keep existing customers informed and happy enough, reminding them what they’re getting for their continued subscription. Or sometimes to provide early signal that certain things are going away, even if only so they can later point to that notice when someone moans about their favourite thing being wiped out.

The Roadmap site has been growing its coverage outside of core M365 products, and there are other sources of roadmap info – Azure, Windows (and info for Insiders), Dynamics & Power Platform and probably more.

In other parts of Microsoft, the moderately-loved Paint 3D – the supposed successor to the venerable MSPaint – has now been given it’s marching orders. Back when the future was in 3D – from the TV in your living room, to the massive goggles on your face, it’s was all about that 3^rd dimension until it wasn’t.

#39: OneNote Shortcuts, Favourites and Pins

Posted on August 9, 2024 by ewand

Regular ToW readers may share in a collective for OneNote – and there have been plenty Tips over the years to celebrate. There are other note-taking apps out there, of course, but if you have invested time and years of notes in one, it’s hard to shift.

OneNote comes in a variety of versions spanning web, mobile, Mac & PC, and you have the ability to organise pages of notes in sections, groups and whole separate Notebooks, should you wish. Notebooks can be shared with other people and could be used to contain stuff that’s specifically for one particular project or role.

Personal vs Work

If using OneNote on the web (which needs you to be online to access it), you could have different browser profiles for work and home, and therefore all your work notebooks would be in one and your home-related ones in another. The PC version of OneNote lets you mix notebooks from different accounts, so you could have them all open in one app – handy for some, though it can lead to lots of notebooks being open and searching right across them can be bothersome (see Classic ToW #646 for help with that).

If you keep going back to a few pages for shopping lists or the likes, it’s quite easy to grab a link directly so you can find it again quickly. Go to a section or page in the web version and you can right-click to copy a link to it, forming a simple https:// URL to wherever the source is stored (on OneDrive if you’re using a personal Microsoft Account or in SharePoint if using a M365 login).

Save that URL to wherever makes sense for you and it will launch directly to that page in a new browser upon activation.

Desktop vs Web

If you’re using the PC OneNote app, however, you’d want to have the page open in that app rather than in the browser. In the old days, you could drag a OneNote page to your desktop or some other Explorer folder, and it would create a shortcut to it – but not any more.

If you repeat the above process of right clicking / copying a link when in the app, then paste the resulting link into Notepad or similar, you’ll see there are actually two links – firstly, a https:// formatted URL and a second beginning onenote:https:// and finishing &end.

Select and copy the line(s) beginning onenote: to the end, then you can create a shortcut elsewhere – it’s a bit of a palaver, but…

· right-click on desktop or in your chosen folder,

· choose New > Shortcut and paste the onenote: link in there… hit Next,

· give it a meaningful name and save it

· now you could launch OneNote directly to your chosen page, with a simple tap or double click on that icon.

OneTastic to the rescue

A simpler way is to use the Pin to Favorites (sic) feature in the most excellent addon, OneTastic; this lets you create and pin links to a variety of locations, perhaps most usefully within the “Favorites” section of that menu itself – and to recall a Fav in future, just go to that menu to quickly navigate to several pinned OneNote pages and sections.

The “Favorites” location can be accessed in the file system if you like, too – just press WindowsKey+R to get the Run command up, then enter %appdata%\OneTastic and you’ll find the folder in there.

Pin it on the move

Mobile users have a simpler way, at least Android users do. Within OneNote, select the 3-dot menu on the top right of a page, and you can Add to Home screen; this will try to pin a shortcut to whatever kind of homescreen / launcher you have.

iOS users might need to rely on a Widgety solution instead.

#38: Get ahead: get a proper monitor

Posted on August 2, 2024 (Updated August 2, 2024) by ewand

As WFH became normalised during the pandemic, a lot of people went from having access to a reasonable working environment in an office, to sitting on the sofa or camping on a kitchen table. A trend of working from a laptop in coffee shops had already been underway and got additional legitimacy when things opened up again.

For the lucky ones with space at home, the increasing trend for WF there sometimes means they have a better environment than in the office – no desk sharing, putting up with co-workers’ smelly/noisy/annoying habits, perhaps even a faster internet connection. This doubtless contributes to the reported reluctance to return to the rat-race in the office.

Make the most of your screen

One huge downside of working off a laptop is that the screen – even for the biggest ones – is small.

There’s little doubt that productivity gains can be had by having larger monitors or more of them. Carnegie Mellon Professor Randy Pausch from gave a seminal talk on time management in 2007 – prescient, since he was dying of pancreatic cancer at the time and had only months left to live (his Last Lecture is also worth watching). In that session, he advised that maximizing screen real estate is one of the best things you can do.

The simplest way to improve screen area for a home office desk is to buy a decent monitor. Find one with adjustable height (so you can be looking straight at it, not down at a laptop screen) and position the laptop in front of you, below the monitor.

Extend the desktop to the big screen and make that your main display (so new windows, the task bar, Start menu etc will appear there rather than on your laptop).

Side-to-side

It’d be even better if you can use a proper keyboard and mouse, maybe with a suitable docking station, then park the laptop to the side. Ideally you should prop it up so that its display and your monitor are similar in height – there are plenty laptops stands available, or you could even just put it on a pile of books…

Big screen x little screens

If you’ve had a home office setup for a while, it’s possible you’ll have one or two old monitors that won’t be worth much at resale so you could always bring them into action in a true “multi-monitor” setup (without delving into additional hardware to allow more, Windows 11 supports up to 6 displays).

Then again, a single large monitor might be a bit more feng shui, and there are plenty of good displays out there. A single, widescreen, curved monitor could give you the same kind of functionality as having two side-by regular widescreen ones, with less cabling and fuss.

Modern displays often have USB hubs and lots of other features such as display modes where two inputs are shown side-by-side (so you have two different PCs on display, or a PC on one side and an Xbox on the other half, or take two inputs from one PC into one physical screen – the computer would see it as two side-by-side monitors, which might have benefits when it comes to app layouts).

Managing the placement of windows is a lot easier with the groovy window snapping stuff introduced in Windows 11 (hover over the maximize icon on the top right of your window, and you’ll see options for where to snap it onto the screen… it’s more than just left/right since if you have a mahoosive screen, you’ll likely have several windows side-by-side). If you need more control, or you’re running Windows 10, try the Fancy Zones utility as part of PowerToys.

Dell Ultrasharp and Display Manager

Dell have long made some of the best PC monitors; particularly their more expensive Ultrasharp range. If you’re shopping for a new screen, there are various ways to save money too – they have a Dell Advantage program where you can get specific vouchers (eg Microsoft employees can get theirs by entering their work email here), and they have an Outlet store for refurbished goods.

If you have a Dell monitor already, there’s an app for Windows and Mac which could make your life a little better, especially if you routinely switch between inputs / PiP modes etc – the Dell Display Manager. Connect your PC and the monitor with a USB cable, and you can use the software on the PC to control how the monitor works, rather than monkeying around trying to press tiny buttons to drive the On-Screen Display menu. You can even set up shortcut keys to make it easier to dive in.

Tidy.

#37: What’s your LinkedIn SSI score?

Posted on July 29, 2024 by ewand

Are you the kind of vainglorious blowhard who likes to tell everyone about all your latest achievements or humblebrag your gratitude for some amazing success / that latest certification? Some people think that’s what LinkedIn is for. With over one billion users, there are certainly opportunities for networking and sharing interesting content too, and not all of it leaves its reader feeling queasy.

There’s a scoring facility on LinkedIn, hitherto visible only to subscribers of the $100-1600 per month (yes) “Sales Navigator” product: SSI. Nothing to do with nature sites or social security, Social Selling Index is a score to tell you how well you stack up against your peers when it comes to four pillars of social selling.

It’s available to regular cheapskate LinkedIn free users too – check your score out on https://www.linkedin.com/sales/ssi

When Microsoft bought LinkedIn in 2016, the $26B price paid seemed like quite a lot, even if competitors openly moaned about it. In the last fiscal year alone, LinkedIn brought in $15B of revenue so it seems like a pretty good investment all-in. The Microsoft FY24 results are due next week so we’ll see if its inexorable growth continues (hint: it’s been adding 8-9% compared to the previous year over the last 3 quarters, so it’s seems a fair bet).

What is “Social Selling” anyway?

In short, it’s a way of identifying sales prospects and using social media to connect and interact with them. Clearly, LinkedIn thinks it’s the most likely place for this to happen, though some industries and/or demographics might find Instagram or Tik Tok to be their platform of choice.

LinkedIn claims that people who are good at social selling create more opportunities, are more likely to reach their quota, and that 78% of them will outsell their peers who don’t use social media (bad luck if you’re one of the 22% that get outperformed by old style relationship sellers). You could use the Social Selling Index to see how you stack up against those who don’t use social selling skills.

The freebie view of your SSI score doesn’t really give you any explanation as to why it is what it is, nor particularly practical tips for how to get it higher… There are plenty of articles online offering tips on how to make your SSI go up, and the somewhat dry help page for Sales Nav does give a little more info.

It’s a calculation based on 4 pillars:

Establish your brand – basically, how complete is your LinkedIn profile and how much stuff you post/share. Pepper your profile with the right buzzwords and your score might go up. Treat your LinkedIn profile like it’s your CV/resumé with at least a bit of detail of your experience, add a profile photo etc, and you should do OK.

Find the right people – how well are you growing your network with new connections? Finding new prospects and connections might be easier if you’re a Sales Navigator subscriber as the searching tools are more granular, but you can still get a long way with the built-in search and filtering tools. If you don’t want to pay for Sales Navigator, you might still find value in the less spendy LinkedIn Premium.

Engage with insights – a rating where LinkedIn looks at how you engage with other people’s content (liking, commenting) and how much you share yourself (whether it’s reposting or creating something new). Being active in LinkedIn Groups also helps.

Build relationships – supposedly “connecting and establishing trust” – though likely measured by how many interactions you have with people, like commenting on their posts or sending them messages, maybe even commenting or liking back on other people’s comments on your posts.

Normally, you’re the only one who can see your SSI, but if you get an Enterprise license for Sales Navigator, then your admin can see everything and you might be able to see how the other members of your team are doing:

If your company is paying for a Sales Navigator license for you, then it’s always possible you could find that maintaining a certain level of SSI as one of your compensable OKRs.

So, being consistently busy on LinkedIn is likely to make your social selling index go up, even if the things you do are not necessarily examples of good social selling… the maxim of “Empty vessels make most noise” may still apply to LinkedIners who spend all their time doing stuff of low value.

You’ll find lots of online resources explaining why Social Selling is A Good Thing, and how to do it better. There’s even a book about Social Selling on LinkedIn should you feel like some summer holiday reading by the pool.

#36: Navigating Windows by keyboard

Posted on July 19, 2024 by ewand

Now and again, it’s useful to be able to use Windows without mouse or touch, especially should the unexpected happen. Accessibility needs aside, it’s been possible to move around and control Windows since the very early days, just by using combinations of keystrokes.

ALT+F4 is maybe the most memorable (for closing a window), apart from CTRL+ALT+DEL.

A few other window management keystrokes worthy of mention:

WindowsKey+up/down/right/left arrows – maximize the current window to fullscreen (up), back from fullscreen to previous size or minimizes it (down), and snaps the window to one side of the screen or back (left/right).

ALT+TAB / SHIFT+ALT+TAB – cycles through the current open windows (and add SHIFT to go backwards). Releasing the ALT+TAB combo then jumps to whichever window is highlighted; press CTRL+ALT+TAB to just display the open windows, let you move between them and jump to one by clicking on it or pressing ENTER.

ALT+left/right arrow – moves back and forward, as in clicking the back/forward arrow icons in a browser

WindowsKey + number – jumps to the nth application on your taskbar; if you pin an app/window to the taskbar and it stays in the same place so you could use WindowsKey+1 to jump to Explorer, Win+2 to go to the browser etc.

See more here. Many more.

Powered Up

As previous ToWs have mentioned (here, here, here etc), the collection of utilities called PowerToys is well worth installing; one of its default apps is a shortcut guide showing some key WindowsKey + nnn options. (Press WindowsKey+SHIFT+/ to display temporarily).

On the topic of PowerToys, one of the utilities is a special “Run” app which does a good bit more than the standard WindowsKey+R command which displays the old fashioned Run dialog;

PowerToys Run has a load of special characters to make special searches; enter ?? something will search the web using your default, or (optionally) put o: something searches your OneNote notebooks for that term.

Somewhat controversially, the default activation keystroke for PowerToys Run is ALT+Space, which has been a Windows shortcut to display the context menu of the current window. Pressing that combo followed by M or R would be used to move / resize (using the arrow keys) or N and X would minimize / maximize that window.

In a curmudgeonly article, El Reg complained that old school keyboard warriors would be most upset. The also suggest that the pre-Win95 icon for that corner of the window was a Spacebar, supposedly to illustrate that you press ALT+SPACE to open it.

Never fear, keyboard fans – you can simply remap the activation key to something else (like WindowsKey+Space) and the ALT+SPACE combo will continue to work like it’s 1987.

#35: Do you really need a VPN?

Posted on July 12, 2024 (Updated July 12, 2024) by ewand

Before widespread internet access, companies would use modems and dial-up services so remote workers could access their internal network as normal, but connecting (slowly) over a phone line. As mobility and broadband became more pervasive, Virtual Private Networks (VPNs) provided a way of accessing data that is held within your place of work – or home, perhaps – when you’re out on the road, establishing an end-to-end secure link over the internet between you and the destination.

At the same time, many of the services we’d rely on moved fully online – like email, shared documents or even business applications, potentially hosted by a 3^rd party like Salesforce, Dropbox, Workday or Microsoft. Each of those would be protected using an encrypted and authenticated SSL/TLS connection, just like any other secure website connection.

What do you still have in your home or in your business premises, which you’d need a VPN to access? For organisations with local services or apps, Microsoft has long championed an automatic VPN back to your company HQ, called DirectAccess, but that is now having the sun set on it in favour of a more modern Always On VPN. Many businesses now are all in the cloud, so have nothing internally to connect to – but even as a home user, there may be some relevance.

Securing the connection

When you link using a VPN, everything between you and the endpoint is encrypted through an established “tunnel”, and therefore invisible to the intervening points on the network.

The invisibility of what’s happening in the tunnel could be useful to the user, for example where there’s a policy denying access to certain websites; if you VPN (and that was allowed) then the network owner wouldn’t know what you were sending up and down the connection since it’s encrypted, and therefore might not be able to block your access.

The VPN model illustrated above has all your internet traffic going back to the VPN endpoint and then out onto the internet from there (so it looks to the website you’re accessing like you’re located wherever the VPN endpoint is). There’s generally a performance penalty in doing this since there are additional “hops” involved, and it also means that whatever you’re getting up to on the public internet will be happening through your company’s firewall or your own home router.

Some VPNs give you the option to split traffic, where it routes only certain data down the VPN tunnel, while everything else just goes out onto the internet from the hotel/airport etc network as usual. That reduces the load on the VPN endpoint and its network (since casual browsing traffic isn’t coming in and out, only stuff destined for the internal network it is attached to), and is a bit quicker for the user since they just get their public internet stuff done nearby.

Some companies – mostly VPN vendors or security consultancies, it must be said – would advise that every time you connect your laptop to a public WiFi network (as found in coffee shops, airports, hotels etc), then woe betide you if you don’t access everything through their subscription VPN service. Such services would say you should routinely connect to their endpoint (in whichever country you want) so that everything between you and their server is encrypted, and the local network provider to you has no clue what you’re doing.

NordVPN, probably the market leader for 3^rd party services, pushes itself heavily through advertising and tie-ups with leading podcasts and credit card companies, etc.

Securing the connection is one thing, however there’s still the small matter of being tracked in everything you do, potentially having unwanted software downloaded, which a 3^rd party VPN might not protect you from, so it’s no silver bullet.

If you don’t use a VPN and you’re accessing a shopping site or online banking, the network provider (eg the Hotel or airport) could see which URL you’re accessing, but since the first thing you’ll do in nearly every browser session is to establish a secure connection between your computer and their website, any prying networking provider would only see that you’re sending gobbledygook data back to a single address out there on the net.

There is a possibility of having a man-in-the-middle attack which steals your data through subterfuge, though there are numerous steps taken to prevent this. If you’re using a VPN then you’re protected, unless you’re unwittingly VPNed into the man in the middle directly, in which case, the whole game’s a bogey.

Pretending to be somewhere you’re not

Some VPN users will use them to appear that they are somewhere else – eg if you’re travelling but want to access a web service which is locked to a given region, like TV streaming services. Lots of Brits in America use VPNs to access the BBC’s iPlayer, for example. There is a “yes, I have a TV license” checkbox, but we all know how effective those kind of prompts are.

Since the traffic from the VPN device or service appears to be from whatever country it’s in, that might be used to circumvent geographic blockers. Streaming companies often have legitimate reasons to restrict access based on where you are (as opposed to just being greedy and horrible).

Since some VPNs are offering ways to not only defeat the geo-blocking, but potentially provide a way around password sharing restrictions, the arms race will continue where content providers will try to stop people using certain services and VPN services will get smarter at not being blocked.

Further reading

If you’re on the road and want to access stuff back in your home, your broadband router might even have a VPN service built in (though do take care that it’s not using out of date security standards). Another option could be to set up an endpoint with OpenVPN. If you have Synology NAS appliance (and they are very good), you can enable the OpenVPN service relatively easily – see here.

Some other things to check out:

· Should You Use a VPN? – Consumer Reports

· Do I Really Need a VPN at Home? | PCMag

· Is a VPN really worth it? | Tom’s Guide (tomsguide.com)

So, back to the original question – do you really need a VPN?

Probably not. But maybe.

You be the judge.

#34: Bringing AI to the Whiteboard

Posted on July 5, 2024 (Updated July 4, 2024) by ewand

One of the joys of in-person group meetings is when someone grabs a whiteboard marker and starts laying out their still-forming thoughts to the enthralled audience, almost as popular as the person who always asks a question 2 minutes before the meeting is due to end. Thankfully, there is a digital whiteboard for use in virtual and hybrid Teams meetings, too. And like seemingly everything else, it’s getting a sprinkle of Copilot-y Goodness.

The Whiteboard app has appeared in previous ToW’s (before the Great Reset) – here. As a quick summary: if you’re a Microsoft 365 subscriber, you’ll find the Whiteboard tucked under More apps in the grid on the top left on numerous sites…

… or available directly on https://www.microsoft365.com/apps/ or just launch it directly from https://whiteboard.office.com/. A Windows app is available in the Store, though it’s really just a wrapper for the web experience.

Whiteboard is intended as a multi-user collaboration tool, available in the browser as above, or in Teams, by using the Share button (NB: if you look under the Apps button to the left of Share, you won’t easily find this Whiteboard, but there are other “Whiteboard…” 3^rd party apps which will show up: YMMV).

One very cool new feature is the ubiquitous Copilot option; it can help get you started on a brainstorming exercise, for example. Start by giving it an idea of what you’re trying to work on

… and it will come back with headings which can be quickly added as Post-it style notes

Selecting one of them and choosing Categoris|ze …

… will arrange them into subject blocks.

And selecting any one and selecting Suggest will go a level deeper and bring up some additional points.

As a discussion starter, it’s brilliant. Give it a try and see what kind of inspiration you might find.

The main Whiteboard info page is here. There are some cool templates available for getting started with some pretty detailed layouts for workshops, Kanban boards etc; more info here.

RIght, now there’s only 5 mins to go, the meeting is starting to wrap up – for goodness’ sake, keep your hands down.