Category: Apps

#65: Enshittifcation 2025 pt 1 – progressing well

Posted on by ewand

A computer on a table AI-generated content may be incorrect.

The “word of the year” for 2023 was “Enshittification” – as defined by author Cory Doctorow:

“Here is how platforms die: first, they are good to their users; then they abuse their users to make things better for their business customers; finally, they abuse those business customers to claw back all the value for themselves. Then, they die.”.

Similar concepts have been written about previously.

An Australian dictionary summarized it nicely in 2024 as “The gradual deterioration of a service or product brought about by a reduction in the quality of service provided, especially of an online platform, and as a consequence of profit-seeking.”

There are numerous variants of enshittification which we’ve all observed, usually concerned with improving revenue streams for the service provider at the expense of the quality of the service or organizations failing in some way.

· Changing the business model of the service because the original premise isn’t sustainable

· Killing products or removing features which cost too much to provide

· Failure to adapt with technology, stifling innovation, leading to stagnation and irrelevance

· Decline of a service or community due to poor leadership, user behaviour or rise of another

· Trapping customers, making it inordinately difficult to cancel or migrate from the service

Sometimes these moves are long planned – capture the market by operating at a loss then pay back your investors later by reaping the rewards of early market advantage, potentially even turning the screws on your customers (see Amazon, Netflix). Companies might be overaggressive competitors, looking to quash alternatives (Amazon, Microsoft), and it’s just a fact of life that some things don’t work and walking away from them angers or disappoints customers who used them (see Google, Microsoft, many others).

2025 In

This year is barely 20% over but we’ve already seen numerous changes to popular online services. Netflix is cranking up subscription pricing again (among others); Microsoft has added Copilot features to Personal and Family plans, jacking the cost up significantly to pay for it. Spotify has been teasing a lossless service for years, but might get around to launching it this summer. Hands up who thinks it will be an extra cost over the standard tier?

Even if a service provider puts out notice that they’re going to make some degrading change (or if, as WindowsForum.com does about all the upcoming Microsoft cuts, others collect the news and report it), it can still feel like a shock when you notice it’s not there any more. Microsoft calls it “deprecation”.

As mentioned in ToW #62, there are lots of occasions where a feature changes very much for the worse (from a user’s perspective) but there’s nothing much you can do about it other than seek an alternative.

Search caching

One relatively quiet change that happened in both Google and Bing during 2024 was the removal of cached pages in search results. This was a handy way to find a web page which, for whatever reason, wasn’t online any more … though could be used to find out how a page looked before some recent change. “Link Rot” means that lots of pages link to sites that have disappeared.

Both Google and Bing used to have cached copies of pages that could be viewed by clicking an icon next to the item in search results.

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Google discontinued it without notice in February 2024, so people who noticed would turn to Bing, Yahoo or Baidu as they all still offered the cached feature. The reasons for removal? “It was meant for helping people access pages when way back, you often couldn’t depend on a page loading. These days, things have greatly improved. So, it was decided to retire it.”

Bing followed suit in December, saying, “This week, we’ve removed cache links from Bing search results. As the internet has evolved for better reliability, and many pages aren’t optimized for cache viewing.”

Both reasons smack of “we’re doing this because it makes your life simpler and the feature wasn’t needed any more anyway”, but in reality there will be cost savings and potentially legislative reasons too. Why offer the service if you can’t monetize it? What’s next?

Google has since wired in a link to the Internet Archive – a free, useful resource though sometimes a bit slow and not always complete – if you click the “:” to the side of a search result, then click through to “More about this page ->”.

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Turn to specific addins

One of the use cases for looking at cached results is to see how something was previously described before it was updated; or maybe to see how much something was being advertised for, previously? Have you ever seen a product marked as “SOLD” and wondered what it had priced at before?

It may be worth looking at the various extensions / app stores to see if there’s an enterprise developer who’s built something that might help. One such is the excellent AT Price Tracker, for the UK Autotrader website.

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Who’d want to be trying to sell luxury 3-ton EV-SUVs at the moment?

AT Price Tracker will show a summary of what the same advert has been listed at previously; traders could remove it entirely and re-post to fox the logic of the app, but it’s presumably under the radar enough for most not to even notice it.

Unless Autotrader decides to get some enshittification in and block whatever access the addin has.

#63: Trouble with your network?

Posted on by ewand

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We’ve all been there. Just when you need it to work, your home internet connection goes down or huffs off in go-slow mode. You’ll have seen others who, even 5 years after enforced home working, haven’t quite figured out how to make their networks, er, work. Or the colleague who always appears to be having trouble with their internet, so they can’t switch on the camera…?

What to do if your network appears to be up the swannee?

STEP ONE – THE THREE-FINGERED-SALUTE

If you’re lazy and uninterested in the root cause of a problem, then a quick way to resolution might be the have-you-tried-turning-it-off-and-on-again trick. Most broadband routers have a button to reboot them, or even just pull the power for 10 seconds and then put it back in.

Sometimes, service providers will tell you to reboot your router if you are getting an error – streaming apps on smart TVs appear to be adept at this. Technology gurus will scoff that there’s no way that could be the problem, it must be something with the app provider (until they reboot the router as a last resort, and the app starts working).

The original “Three Fingered Salute” was a moniker applied to CTRL+ALT+DEL, the unmaskable hardware combination on early PCs which forced a reboot. Nowadays, Windows handles it with more grace.

STEP TWO – CAN YOU SEE OUTSIDE?

Once you’ve waited 5 minutes for your broadband router to restart (and assuming that hasn’t fixed the problem), the next thing to check is if your computer can talk to the outside world. If not, that means the problem is somewhere between your keyboard and the internet service provider that the modem connects to. Trying to log a fault with your provider’s support desk will generally mean they’ll make you try unplugging and restarting everything in your house first, so be prepared.

Make sure you’re actually connected to the network and have a valid address; in Windows 11, go to Settings / Network & Internet and look at Properties of whatever the connection is. You should see the local network address of your machine, and the gateway through which everything is sent and received. The format of the numbers might vary but should look something like:

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[If you’re getting a 169.xxx.xxx.xxx address then something is going wrong with your computer and getting an IP address; if it’s in your house, try removing and replacing the network cable, or rebooting the PC and/or router. If it’s in a hotel or public wifi area, give up and set your phone up to do Tethering].

PING!

Now, fire up a command prompt (press WindowsKey+R then enter cmd) and enter ping 192.168.1.1 (or whatever address your default gateway is).

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The ping command literally bounces a short piece of data at the address you’re looking for; if that location is available (and not being blocked by some firewall or other) then it replies, and the fact that you got a response and the speed it took are displayed.

If you’re going to be playing with cables and stuff, you could enter ping -t 192.168.1.1 – the -t flag makes it continue pinging until you close the window or press CTRL+C. If you’re getting a reply at all, and the latency (time<1ms) is stable and low, then your connection to the router is just fine.

Latency is the enemy of a stable and reliable connection – when you see people having problems with Zoom/Teams meetings and their audio or video is garbled and choppy, that’s almost always a latency problem, either within their home network or somewhere further up the chain. Some networks suffer from it inherently – satellite connected, like in-flight WFi, are a good example – and anything that needs a stable, real-time connection (video calls, multiplayer gaming etc) is best avoided.

STEP TWOa – ARE YOU WIRELESS?

If you’re using a wireless network, it’s worth checking that something isn’t getting in the way unexpectedly. IT bods troubleshooting a problematic early business WiFi network found that it kept dropping out randomly, but more often around lunchtime – until they realised their neighbour in the office block had a kitchen on the other side of the wall, with a microwave oven that nuked their WiFi whenever it was used. Some home electronics could do the same, or even things like wood burning stoves.

Maybe your household is near other users who could be getting in the way? Try scaring them for a laugh but it’s also worth making sure your WiFi network isn’t clashing with theirs. It could be worth trying the ping -t trick above and move the machine around the place to see if there are some spots where you’re getting really high latency numbers, or to see if the ping reply doesn’t come back at all.

Try the WiFi Analyzer app from the Windows Store (if you’re on a PC; there are many others for iOS/Android and Mac):

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This app will show you all the neighbouring networks and which channel they’re operating on; if you’re sharing the spectrum with too many others then it might be worth reconfiguring your WiFi network to lock to a different channel; time to RTFM for the router.

An alternative to WiFi Analyzer is the long-established inSSider. The latest version needs you to register for an account, but the old one – which still gives a lot of useful info – is still available, if you’re careful to dodge the many links to other unwanted stuff:

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IT’S NOT ME, IT’S YOU

If the internet connection is still not playing ball, but initial signs are that the local network is OK and you’re fairly confident you don’t have sporadic hardware problems or similar, then it’s pretty likely the fault lies elsewhere. Get ready to face the inertia of service provider helpdesks who will assume that the problem is at your end… to prevail, we must arm ourselves with evidence and above all, keep calm.

To avoid over-doing things, we’ll pick that one up next week.

#62: Will the web become exclusively mobile?

Posted on by ewand

A group of people with chains around their faces AI-generated content may be incorrect.

Looking back over the last 50 years of technology progress, the internet must surely be the most significant change enabler. When the developing ARPANet adopted TCP/IP in January 1983, the ‘net as we know it started to really take shape. TimBL wrote up an idea of how to connect pages of info together, and within a few years the Worldwide Web started on one of Mr Jobs’ NeXT machines.

As the web evolved to become more consumer-centric and people got PCs in their home which could connect, life started to shift online, especially when broadband replaced dial-up in the early 2000s. Laptops and WiFi helped to unshackle people from their desks and enabled working and playing from nearly anywhere. Coffee shop owners of the world rejoiced; up to a point.

But the most significant trend has surely been mobile connectivity – initially providing access to the same stuff just on a smaller screen. Now, we’re beginning to see the web and info on it become desktop-free zones. The decline in relevance of the desktop or laptop computer has been coming a long time, as smartphone usage around the world exploded. In the future, we’ll potentially be forced to use phones where a better user experience could well be delivered on a big screen, as service providers try to reduce costs while trying to provide a secure, easy to use experience.

Desktop falling behind

Even in 2014, Windows accounted for nearly 2/3 of web traffic at the start and a bit more than half by the end of the year. Android was taking an early lead over iOS and the Mac had a steady-ish 5%.

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Data from statcounter.com

Contrast to the end of 2024 and two-thirds of all traffic is from Android and iOS, with Windows & Mac together just over 30%.

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Looking beyond which mobile or desktop OS you use, Chrome is the default browser cross-platform with two-thirds of all traffic, while on the desktop, Microsoft Edge has about 13%. Looking at mobile only, Edge has less half of one percent of usage (beaten slightly by Firefox, and Opera has 4 times the usage) though it’s available for both Android and iOS. You have to wonder when Microsoft will pull the plug, even if the mobile Edge browser is a decent effort (especially so if you use Edge on Windows PC too).

Apps taking over, not always for the better

It’s not just that content is moving to be more mobile-oriented; increasingly, stuff that used to be available on the web can only be done via using an app. To a degree, this could be part of an ongoing enshittification process – a topic we’ll delve into in a future ToW.

As an example, Google has removed the “Timeline” feature from Google Maps online. Discussed briefly in ToW #638, this was a great way of checking where and when you were – handy for doing stuff like mileage claims or remembering how long it’s been since you’ve visited someone.

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This particular change has some solid reasoning behind it; rather than The Chocolate Factory storing data about where you’ve been on its servers, they announced that the data would be held securely on the device instead. Is this Google being altruistic and privacy-sensitive, or just trying to avoid being held to account for something down the line? … You decide.

From an end-user perspective, losing access to Timeline in the browser is a bit annoying and too bad if you want to share your history across multiple devices – the data is local to one device only and that’s that. Just in case your phone gets lost, you might want to back it up now…

Un Appy with Online Banking

There are many other examples of websites trying to push you to use their apps (click a link on a mobile browser and it often will try to redirect you), but the biscuit is surely taken by at least one UK credit card provider.

Early digital banking services might have required special hardware or bespoke PC applications, but gradually all went into the browser, with some requiring a hardware token or other device to be used when signing in. Now, it’s very common to need some form of Multi-factor authentication like receiving a one-time SMS message to be able to login; even making a one-off purchase generally requires Strong Customer Authentication.

Users of Virgin Money credit cards have no web-based view of their account, with the options being to use the app or do everything another way. Viewing and download statements can only be done on the phone; the only alternative is to request a paper version be posted.

The in-app help used to advise that if you wanted your statements on a proper computer, then download the PDFs to your phone and email them to yourself. Fortunately, that advice has since been removed…

Happily, if you’re an Android & PC user at least, you could use the Phone Link app to browse the file system on the device when it’s connected. The phone will appear in the left pane on Windows Explorer…

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… and if you navigate to Phone Name > storage > Download, you’ll be able to view, copy elsewhere on your PC, and even delete the file from the phone storage.

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If you’re using OneDrive (the consumer version) for your personal files, you might want to enable the Personal Vault and put potentially sensitive stuff in there.

#61: Adios, Office!

Posted on (Updated by ewand

A person eating a dog AI-generated content may be incorrect.

Microsoft is seemingly ditching it’s “Office” brand, which first appeared in 1990 to describe the now-familiar bundling of 3 apps – Word, Excel and PowerPoint. Along with numerous other apps and services being added to the family, for some time the company has been pushing the online version – Office 365 then Microsoft 365 – as the default. Despite this, there is still an on-premises, discrete licensed bundle of the latest apps – Office LTSC 2024 if you really must.

Users of M365 – either personal, family or corporate bundles – can go to office.com and sign in to access all the software, services and data associated with it. This has now been renamed to cloud.microsoft and the accompanying Office / Microsoft 365 app (which is really just a PWA, a web app hosted in what looks like a Windows application) is now Microsoft 365 Copilot, in the headlong rush to call everything Copilot even when it isn’t.

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Somewhat confusingly, if the “Copilot for Microsoft 365” service isn’t available the following explanation is given on the support page for the app’s transition:

What about regions where Copilot is not available?

For regions without Copilot availability, the Microsoft 365 Copilot app will remove the Copilot tab from the Home screen across web, desktop, and mobile app endpoints. However, the app name and icon will remain the same as Microsoft 365 Copilot for branding consistency.​​​​​​​

… so, it will still be called “Copilot” even if the actual Copilot functionality has been removed.

M365 Personal / Family subscriptions

As well as being corporate fodder, Office Microsoft 365 has had a consumer variant for a decade: Microsoft 365 Personal gets you a single user who can have up to 5 devices where you have the Office apps installed (as well as the use of web versions), 1TB of cloud storage in OneDrive, and you get Outlook.com email without any ads. The Family subscription is around 20% more expensive and gets you the same as Personal, but for up to 6 people.

Former Microsofties can receive M365 Family for free if they’re in the Alumni Association, and with membership being less than half the price for M365 on its own, it’s worth joining if you’re eligible. If you know someone who is a current Microsoft employee or who’s an Alumnus, they might be able to get you a Friends & Family login to the eCompany Store, which lets you buy activation codes for M365 Personal or Family at a significant discount. And here’s a trick: you can stack the codes (ie. buy 3 of them for less than the cost of a regular single year’s subscription, then just apply them all to your account to kick the renewal date forward into the long grass).

Speaking of cost, M365 Personal & Family have risen in price quite a bit recently; partly because they include a load of new AI features and those cloud-based GPUs don’t buy themselves.

Welcome Copilot Users!

At the same time as potentially naming something Copilot that isn’t, Microsoft has rolled out some basic Copilot capabilities for Microsoft 365 Personal and Family users. See here for the details of what’s included and how, though if you’re really not on board with all this AI nonsense, you can opt to stay on “M365 Family Classic”, which is the same as it was before without the Copilot and Microsoft Designer guff.

You’ll be shown lots of Copilot banners if you log in to any Office app with a M365 Personal subscription or the primary user of a Family one (only the owner of the subscription gets the extra sauce, at least for now). There are ways to disable it should you want to, though not everywhere – Outlook.com displays a banner at the top of every email offering to summarize it for you…

Predictably, the User forums are full of “HOW DO I SWITCH THIS OFF” type questions. The short version is you can’t; click the X on the right to dismiss the banner but you need to do that for every. single. email. Or just learn to live with it.

And Microsoft wouldn’t be true to form if branding and packaging was simple… there’s still Copilot Pro, which gives additional capacity or the paid-for Microsoft 365 Copilot addon to business Microsoft 365 subscriptions. And Copilot functionality in Business Applications, Security, GitHub and doubtless many more…

#60: The problem with coupons

Posted on (Updated by ewand

Lots of online shops have promo codes that can be entered as part of the checkout process, to get a discount, free shipping or similar. Sign up to their newsletter and get 5% off your first/next order, they might say. It’s usually a reward for or enticement to repeat custom, or if you believe in more sinister motives, a ploy to get you to hand over your data and expose your very living soul.         

Use one of the many “coupon lookup” sites and you could easily find codes that can save significant amounts of money, especially if you’re buying expensive stuff. To the end user, it looks like free money but there’s a deeper and darker subtext. As we’ll learn, there’s never really such a thing as free money.

Don’t click the bottom one…

Sites like Coupert, Vouchercodes and more sometimes tell you what special offer codes are currently active; be wary of any which offer to “automatically apply all codes” or you’ll end up installing a browser extension, which you almost certainly don’t want to do.

1st party coupons

Microsoft has shoehorned “shopping” into Edge (similar to what Google does with Chrome, though Edge’s is a bit more internationally inclusive and somewhat easier to use), and has a Bing shopping site that’s similar to Google Shopping too.

If the feature is enabled in Edge, you’ll see a little shopping label icon in the address bar when you’re browsing something that the browser might have more insights on, and possibly be able to keep a track on the price too.

Both browser tools are convenient way to find coupons and codes, alongside price comparisons, price history etc, even if you could probably find keener deals and info by looking around yourself.

For vouchers and deals, the browser is basically scraping other sites which purport to offer them, though anyone who has tried such sites previously will probably find out many of the codes don’t work anymore.

Margins to share

Retailers typically have a high markup on stuff they sell, expressed often as a margin – if a clothing outlet sells a shirt for $100 and they are buying it from their supplier at $40, then they have a 60% gross margin. That seems a lot relative to the cost of the actual goods, but then the retailer has to run premises, pay staff, deal with returns and annoying customers – all of which will eat into that margin and give them a much lower %age of profit. So far, so good.

When dealing with online transactions, especially if the delivery cost is charged additionally, the overheads will be a lot lower and therefore the margin could afford to be less – that’s why many online-only retailers can sell the same things at a lower price than you’d find in the shops. But at least in trad. retail, customers might be browsing – they could be wandering through a mall and decide to drop in to a store and end up seeing something they didn’t know they wanted. In online retail, that’s so much less likely, therefore they try to attract buyers in other ways.

Online retailers find it sometimes helps to share the margin they make; hence the deals with cashback sites or credit cards, and by issuing voucher codes to incentivise customers to buy now while the deal is there. They may also have referral codes or links that give a small discount to the end purchaser and a kickback to the referring source as well.

Influencers and other “content creators” can earn money by talking about stuff and linking to places where you can buy it, potentially earning $thousands for driving extra buyers into the waiting arms of the online sellers. Sometimes they’ll have a voucher code that gets money off (and which the retailer can track so they know how much extra business is coming from that source). Sometimes the code is built into links on the blog or website, that when you click through (and subsequently buy), will share some margin back to the referrer.

Honey: The sweetest deal?

Along with the features browsers have built-in, there are loads of addins which can be used to help the shopping experience. Honey was a pioneer, so much so that PayPal shelled out a cool $4B a few year back.

Recent investigations have shown Honey’s business model to be on thin ice, though – ostensibly telling users that they can find the best deals with Honey, while getting retailers to pay them to offer only a limited set of the deals which might otherwise exist… so instead of Honey telling you of a sweet 10% deal you could get, they might be taking 2% off the retailer and showing you a 5% code.

Addins like Honey also sometimes pay to have their offering promoted – including paying money to influencers to have the Honey extension featured. To the chagrin of some – even leading to legal action – it appears that Honey has also been rewriting the referral links from other sites too.

So, Honey pays Spongebob Influencerpants to say nice things about them and feature on his site; all Sponge’s users run off and install Honey and are happy they’re getting something for little effort.

Later, when a user clicks on a link to buy some tat in the description text of Spongy’s latest video, instead of him getting the kickback from the retailer, the Honey addin is intercepting and rewriting the URL and pocketing the referral fee for itself.

Even if you think most influencers are gopping eejits, do check out Marques Brownlee – who is one of the smartest and most balanced of the oeuvre – and see what he says about the “Honey Scam”. Unsurprisingly, he recommends uninstalling the Honey addin with all speed.

Whatever the reality of this situation is, it’s certainly not cricket.

#57: Excel-lent Conditional Formatting

Posted on (Updated by ewand

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A theme of previous ToWs has been that applications often have lots more functionality than users either know or care about enough to utilise. Two of the simplest yet most impactful ways of handling data in Excel (and in Google Sheets, LibreOffice / OpenOffice etc, which basically copied the functionality) is to create tables from data, and to use conditional formatting to help them stand out.

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Select a block of data – and for the purposes of these examples, we’re going to use some sample sales data – and on the home tab, it’s a few clicks to Format as Table. Even if you don’t intend to use more advanced formulae and get into naming tables and ranges, just doing the simple formatting and declaring the top row as headers gives you great ability to sort and filter the data quickly.

If you’re lucky, the table may automatically interpret the contents of your data, too – like understanding date fields. As we’ll get to later, you can even sort and filter by the appearance and not just the actual contents.

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Users working on data in Excel which is clearly tabular but has not been defined as a Table, should almost be considered criminals.

Conditional Formatting made easy

Back on the Ribbon, the neighbouring Conditional Formatting control lets you add more pop to an existing Table or any other data. Select whatever cells, columns or rows you want to apply it to, and on the flyout menu you’ll have access to hundreds of options to visually distinguish certain data.

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For simple “how to” and a cheesy video, check out the help on Use conditional formatting to highlight information in Excel.

If you need to do stuff that’s more complex, there’s also the option to write a formula but it’s quite different to regular Excel formulae – and can take a bit of working out, especially if it’s more complex. See the “Use a formula…” further down that previous help page.

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Fortunately, there’s an easier way if you’re a Copilot user (and if you’re not, Microsoft has started pushing a free 1-month trial – just make sure you put a reminder in your diary or you’ll fall into the trap of subscribing to stuff you might not want). Rather than trying to write a formula and figure out the logic of it, you can just ask Copilot and it will comply…

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After it has been applied, you could edit the rule to change its range, tweak the formula or adjust the formatting by going to the Manage Rules option under the Conditional Formatting menu. Make sure the “Show formatting rules for:” filter is set to the right area so you’ll see this and any other rules which may apply.

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These rules are very useful for highlighting things that stick out – like due date on a pipeline report which have now passed, or a number that’s radically out of kilter with all the others in an export from a credit card account. If you’re dealing with very large sheets of data, you could filter the view not just by the values but by the colours that your formatting has set:

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… thus temporarily hiding any of the rows which are not of interest.

Finally, you can interrogate data within Copilot without having to mess about with filters and the like, for example:

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To validate that this is actually true, a pivot table can show the data by different dimensions and allow totalling, sorting and filtering: in this case, sorting (descending) by the sum of all orders:

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Pivot Tables are some of the best magic that Excel delivers; it’s been a while since they’ve featured in ToW – leave a comment if you think that needs addressing. See here for more examples of Copilot prompts in Excel.

#56: Hey kids, look who’s back!

Posted on (Updated by ewand

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When does old become retro, and how does fashion decide when something uncool becomes drip? Brand equity rises and falls all the time; some just go out of date and are left behind, while some try to reassert themselves to speed up the cycle – see Jaguar / jaGuar’s recent hoo-hah and “Copy Nothing” brand rehab…

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[Richard Ayoade in IT Crowd c 2006, Jaguar deleting ordinary in 2024, Reeves & Mortimer c1993]

(Eddie Izzard has some mildly sweary thoughts about the whole “Looking cool…” cycle).

Retro tech

It’s amusing when old tech becomes cool again – from hipsters rocking LCD digital watches, to GenZers toting feature phones like it was the 1990s. Some brands were never fashionable, like AOL: using an aol.com email address even 20 years ago was a marker of technological unsophistication. Amazingly, you can still sign up for an aol.com address today if you feel like sending email from the past.

Many other products and services were all the rage, then just weren’t – and one good example is Microsoft’s MSN, which now seems to be coming back from life support. Well, certain elements (which are not yet part of the revamp) were very pervasive and cool back in the day … remember MSN Messenger, before Microsoft bungled it into Skype? It was so down with the kids, even a youthful Stormzy was using it (and that’s how he got his name).

The Microsoft Network

MSN first arrived 30 years ago as part of the Windows 95 (“Chicago”) beta program; it was a “walled garden” network service providing proprietary content through a dial up network. Market leaders AOL and CompuServe had similarly restricted services – using them wasn’t really “being on the internet” other than you could browse pages written for those services, use email and later, instant messaging. Win95 initially didn’t even have a TCP/IP stack built-in, so without 3rd party software, you couldn’t be directly connected to the ’net.

MSN’s late 90s paid-for dial-up service became a regular ISP and there was a Premium subscription available to netizens who wanted additional security and the likes.

From that closed offering, the MSN brand morphed into something applied to lots of Microsoft’s consumer-oriented web experiences – from the Yahoo!-like attempt to establish a homepage, to in 2001 rebranding the first mass free email service which Microsoft acquired 5 years earlier, as MSN Hotmail.

Legacy users of the Win95 MSN service were ported over to Hotmail and given short @msn.com mail accounts. Other users could at one point choose a variety of domain names when signing up for a Live ID / Hotmail account, including @msn.com and @msn.co.uk. These have long since gone away and the only options now are outlook.com and Hotmail.com.

At one point, there were numerous “MSN …” apps for Windows and mobile devices, from MSN Travel to MSN Money. Most of these were subsequently killed off or renamed to something else, like Microsoft News.

Amazingly, you can still buy MSN Premium today – for £7 a month you get, er, lots of stuff that’s available, better and/or for free from other places, including other bits of Microsoft itself.

clip_image006Today, many of the buttons on the MSN Explorer app either don’t work, or redirect to a page about how Internet Explorer isn’t supported anymore. One of the purported benefits of MSN Premium is that it’s possible to sign up an additional 9 users for an @msn.com email address; given the number of users complaining that it no longer works (and getting radio silence from support), it seems that loophole has now closed.

Microsoft Stop Start

At one point, Microsoft appeared to want “Start” to become the new MSN brand; the homepage for Edge browser (unless you do yourself a favour and set it to something else) was “Start” and the single mobile app which merged MSN News, MSN Money and more was just “Microsoft Start”.

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Now the Start apps have been renamed to just “MSN” on mobiles, alongside MSN Weather and MSN Money which avoided the previous cull; PC users don’t have an “MSN” app but might expect to see the same content on Edge homescreen or on the Widgets on their taskbar.

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Sadly, renaming the app and service doesn’t appear to have done much for the quality of advertising or the myriad click-bait “news” providers, though it does appear to have gotten less insidious and you can at least hide sources you don’t want to hear from again.

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The daily email newsletters are not bad – see https://www.msn.com/en-gb/personalize/newslettersignup to manage your subscriptions. Let’s see if Microsoft starts to re-launch other MSN services in due course…

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#55: Quick access to fave notes

Posted on (Updated by ewand

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A few themes have re-appeared on Tip of the Week over the years … saving time by using keyboard shortcuts, finding useful but somewhat hidden bits of Windows or Office apps, etc. One of the most prominent seams to mine, however, has been an undying for Onay-no-tay.

The UX Paradox of Office Apps

Usability research into Office applications once found that 87%* of the new features users asked for, were already in the product – they just didn’t know how to find them. As more and more features were added to apps – Excel particularly, it seems – end-users just didn’t know how to “discover” them. By Office 2000, dynamic “intelli-menus” basically hid options which were more obscure or which an individual just didn’t use, and while it made things look simpler and less cluttered, it made the problem worse.

A wholescale UX rethink in Office begat the “Ribbon”, which is now pervasive in other apps; if you’re interested in such things, check out Jensen Harris’ 2008 presentation on what led to the Ribbon being conceived. The talk offers a great historical perspective but also goes over the thought processes on how these things come about.

* statistic is made up but the story holds true. Who cares if facts and figures are correct as long as the lies are well presented? How do you think Excel charts and PowerBI got so successful?

Not Just Another Toolbar

Even with the Ribbon to make things more ordered, sometimes it’s good to be able to jump straight to a feature you use commonly; the customizable Quick Access Toolbar on the top left of many apps gives you the ability to pin certain commands, and can be an invaluable way of getting to functions you like without delving into Ribbon tabs and menus.

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Click the down-arrow to the right of the toolbar and you can pick from a set of suggested functions, or by customizing it, you can delve into any part of the extensive menus and pin just that one feature there. There are commands which are not even on the Ribbon, but you could pin them to the QAT if you like them…

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The QAT is present in Word, Excel, PowerPoint, Access, Outlook (classic) – but not New Outlook, to some users’ chagrin. It’s not uncommon to find a similar UI feature in 3rd party apps from the mid-2010s.

OneNote Favo(u)rites (again)

New Testament Tip of the Week #39 covered saving Favourites in OneNote: #39: OneNote Shortcuts, Favourites and Pins. Despite some of the guff being taken up with browser and mobile favourites, the good stuff in that tip was in (once again) recommending the fantastic OneTastic.

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As well as providing an extensive macro capability, the OneTastic addin lets you pin a page or section to “Favorites”, and you can later go back to the same menu used to manage the pining, in order to access your previously pinned pages.

For extra goodness, try customizing the QAT and looking for Pin to Favorites…

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Select it, click Add >> and hit OK. Now you’ll be able to access the drop-down for Favorites right there from the top left corner…

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Happy Friday!

#54: New Outlook is coming, ready or not!

Posted on by ewand

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Windows Mail or Outlook users might have already noticed that a “New Outlook” is coming. If you’ve already made the switch, you’ll be familiar with the new app’s look and maybe some of its shortcomings. For many people, it will be an improvement once they get used to it. Well, “some” rather than “many”, at least initially.

New Outlook is going to become the default mail client from January 2025. A blog post from this week’s Ignite outlines some of the new and “coming soon” features in New Outlook…

There are lots of new features being built for New Outlook; some are filling in gaps compared to older experiences, though many are integrating new online services and apps (like Microsoft Places).

And there are plenty of things already in Outlook Web App (and therefore also in New Outlook) which are a step forward from dusty old Outlook (or Outlook (classic) as Microsoft is renaming it) – Snoozing email, pinning individual messages in the inbox, soon-to-arrive sorting by Copilot-deemed level of importance. If you’re responsible for delivering New Outlook to your users, check out the adoption site for more details of how to get the best out of it.

The timeline for Microsoft 365 users moving to New Outlook as a replacement for the old Outlook application has also been highlighted – from 2025, the current “Opt In” will become “Opt Out” – ie. Users will default to having the new client but can choose to revert to the old one. This will be delayed until mid-2026 for Enterprise subscribers. One glaring omission is the date when this Opt Out phase will be removed …

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A quick history lesson

Outlook has been the primary email client for Windows & Office, since Office 97 appeared 28 years ago. Outlook evolved over numerous versions and was joined by a variety of other, different apps using the same name, even if they didn’t share anything else – mobile apps, based on software from acquisitions, and a web client that came from email server teams in Exchange. Even the old Hotmail service adopted much the same UI and was renamed Outlook.com.

Another similarly named app was Outlook Express, a rebranding of the previous free “Internet Mail & News”, used primarily to connect to ISP-provided services using internet standards (IMAP, POP, NNTP). Outlook Express eventually went away and was ultimately succeeded by Windows Mail, or Mail and Calendar.

Both of these – the heavyweight mail & calendar app for Office users, and the “lightweight” one that came with Windows 10/11, are on the verge of collision. It will be a long time before Microsoft can completely yank the carpet from underneath Outlook, but if you’re a Mail and Calendar user then your time is running out.

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What will happen on 1st January 2025? Will Mail users be forced to move to Outlook – seems likely. Will there still be a way to revert to Mail even if they don’t care about “support”? Expect there to be unsupported back doors for a while, but eventually resistance will prove futile.

If you find yourself using New Outlook and feel like reverting back for a few more weeks, there’s still time to go to Settings | General | About and hit the button to Open mail instead.

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What’s what with New Outlook

The New Outlook application isn’t really a Windows app in the same vein as the old Mail app (which is/was a UWP app, whose raison d’être disappeared when Microsoft’s mobile ambitions died) or the classic Outlook (a regular Win32 app). New OLK is a wrapper on the Outlook Web App which is provided by Outlook.com/M365, so most of the functionality is really happening in a browser that is embedded in the application. This is part of a long-planned move of unifying the PC, Mac and web versions of Outlook and probably, in time, mobile ones too.

Some licensing changes were snuck in with New Outlook, then clarified as the restriction was lifted somewhat. [In a nutshell; if you only have an M365 Basic license, you cannot use New Outlook on your mailbox, even though you could use Outlook (classic)… think of it like closing a loophole which may or may not have existed previously]

What’s wrong with New Outlook

OK, there may be a few gotchas and glitches and some things aren’t quite finished, but so what?

If performs well enough – which it kinda-does – then who cares? Well, for Windows users at least, there are some pretty sizeable gotchas which are going to be hard to fix, if not impossible:

  • Offline. Every other email app that’s been written for Windows for years has had the ability to store an offline copy of your mailbox. Outlook 2003 and later even defaulted to using that local copy when running against an Exchange mailbox. Some offline capabilities have been / are being added to New Outlook, to help make it useable when you temporarily lose a connection, but so far, it’s a long way from having a full offline copy of your mailbox.
  • Gmail / iCloud / Yahoo! etc mail. Old Outlook and Windows Mail could both connect to Google Mail (and a variety of others, including IMAP mailboxes from old ISPs), by essentially downloading the email and doing everything locally, most likely synched with the original mailbox. New Outlook doesn’t have the offline spuds to do that yet, so it needs to sync all your Gmail into “the Microsoft Cloud” first – see here for “details”.

    There’s no obvious way to see how much storage you’re using (or where the data is being held) though at least for now, there’s no additional charge. Some people might get a bit worried about Microsoft hoovering up all the email from a 3rd party inbox and storing the data in its cloud… even if their responsible AI and privacy pledges say they won’t do anything with your email, it’s now not under your control.

Cross mailbox functionality is non-existent.

  • Search. Though you can add multiple mailboxes into a single New Outlook window, in effect you’re just pointing to nn number of M365/Outlook.com instances, one-at-a-time. Oh, and you can’t re-order them once they’ve been added.

This means that if you have – say – a work M365 mailbox, a private Hotmail/Outlook.com mailbox and maybe an old Gmail account, all synced and running in New Outlook, you can’t search for something across all of them. Ironically, the Outlook mobile client (at least on Android) does a great job, not only searching across account but presenting a single Inbox view composed from all of them.

Since each account is a separate thing on the back end, there is no way that cross-mailbox search will work unless there’s either a way of orchestrating it on the service (very non-trivial) or until all mail data is downloaded locally and the search carried out there. See item 1 in this list – not going to happen at all, or at least not in the foreseeable future.
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  • Calendar. Other small gotchas get in the way here, too. Though the Calendar view tries to present a single view of a schedule composed from multiple mailboxes, when you create a new calendar entry, it starts from whatever your default account is.

    Start adding details – subject, changing meeting times, etc – and if you realize you meant to use a secondary account, then it’s simple enough to click the drop-down box at the top of the calendar item and choose the account you wanted.
    And everything you’ve just edited will be lost, with a blank entry now created in your other calendar.

  • Drag & drop. There’s no way of dragging stuff from one mailbox to another and there’s no way of importing from or exporting to a PST file either, yet. If you’re leaving a company and want to make sure you have all your private calendar entries and contacts, along with any personal mail you have stored in your work mailbox, better use Old Outlook to do that move.
    Also, if someone sends you an attachment, in Old Outlook, you could drag and drop it into a folder elsewhere on your PC; no longer. You need to save it to OneDrive or download it to your computer first.

  • Zoom is horrible. Especially on smaller laptop screens, it might be necessary to zoom in and out of the preview pane in mail. In Old Outlook – just as in Word, Excel, PowerPoint, Edge, Chrome and however many other applications, if you use a mouse scroll wheel while holding down the Control key, the content in the application window will smoothly zoom in and out. Ditto zooming in and out using a pinch motion on a trackpad, or pressing CTRL +/-.

    In New Outlook, some zoom motions don’t work (pinching on the trackpad) or if they do (mouse wheel + CTRL), it’s far from smooth and also zooms everything around the content too – including all the UI surrounding the content like the Reply buttons etc. It’s jarring evidence of the fact that everything in the preview pane is just the OWA browser view, and you’re zooming into everything, buttons and all, not just the content of the message

Example – here’s an email at 100% magnification:
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Increase Zoom to 200%:
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Yuck.

There are plenty of other things which grind the gears of online commentators, though some people quite like it (even if they later conclude that it’s still got room to improve).

If you’re using New Outlook, keep sharing your views on https://aka.ms/newOutlookFeedback and hopefully Microsoft will fix the stuff that’s not insurmountable, in addition to the quest to “Copilot all the things!”

#53: Right tool for the job

Posted on by ewand

Designer (24)

Anyone who has worked in IT for long enough will likely have seen cases where unwitting users are wielding completely the wrong utility or application to get stuff done. Perhaps the entire company finance system is running on an old Access database, or the accountants were using a spreadsheet for holding something other than numbers? It’s one thing having lots of tools, but knowing which one to use when is sometimes a lost art.

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Sometimes, organizational culture is to blame – if all you have is a hammer, everything looks like a nail (as how Microsoft leaders once felt about Oracle’s Larry Ellison saying that “database” was the answer to every question). Some companies use email for everything, others have moved all their internal comms to Teams or Slack, and occasionally use email only for customers.

The advent of Electronic Forms

One early measure of effectiveness of newly-installed IT systems, was the inefficiencies it managed to replace – and reducing paper forms was one often paraded benefit. Literally cutting red tape, not only speeding everything up and reducing wasted paper, moving to electronic forms was and is an easy case to make. Nowadays, you’d use a web form onto some kind of cloudy data store without even thinking about it, but it wasn’t always so simple.

In the late 1990s, forms were a key component of “Groupware”, with Lotus Notes being the early market leader (and which spurred Microsoft into competitive action in trying to build an alternative).

Microsoft had a separate E-Forms product as far back as the early 1990s, running on top of the old MSMail system, later being migrated into Exchange. The idea was that companies could easily make forms to send around in email, capturing data fields and making smart routing and workflow decisions along the way. It’s safe to say, they never really took off…

Outlook picked up forms duty (see here, in the cutting edge “Developing a workflow application” Exchange 5.5 whitepaper). There are still vestiges of Forms Designer in Outlook today (if you’re on Outlook (classic) rather than the upstart New Outlook, that is).

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Forms in the 2020s

It’s so easy to use forms now – quickly building a web front end to a set of data is par for the course with Google Forms and Microsoft Forms, to name just two examples. Both are available in free versions (using a consumer Gmail/Outlook type login) or are part of corporate packages which bring extra functions and access to other data.

It is easy to create a form with some simple validation, and then collect responses from people – anonymously or (if they’re in your organization) capturing the logged-in username of the person who submitted it. Results are easily summarized and viewed with charts, word cloudswordclouds and the like.

Each form is basically a series of questions, with different types used to validate data – like getting a rating, picking a date, choosing from set options or even entering specific types of text or numbers.

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There are lots of scenarios where a simple form could take the place of sending an email – like registering for an event and collecting dietary requirements, or asking a group of people for a time and place that works best to meet; instead of trying to juggle lots of responses, a form could be the ideal way to present options and get their selections.

For meeting arranging scenarios there are numerous ways of trying to make this simpler – from websites like Doodle, the various Calendly/Bookings options for 1:1 meetings, or the former add-in utility FindTime for finding group availability in Outlook, which has now been replaced with a built-in Scheduling poll feature.

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2020s meet 2000s

There are some things which should be easy, using Microsoft Forms, that are just not. Even though Forms can be run inside a M365 organization’s own tenant, and therefore we know who everyone is as they’ve already signed in, there’s no way of adding a “Person” to a form, such that they could be picked from the directory.

To do that needs to revert to an altogether older form technology – the SharePoint List. Originating from 2001, SharePoint really hit its stride by 2007, offering lots of web-based collaboration functionality that almost equalled what Lotus was doing a decade earlier. Microsoft did have another forms/data toolset, InfoPath, with SharePoint integrations – but that’s gone away now, not replaced with any single thing. We don’t really talk about InfoPath any more.

Using SharePoint and withWith a bit of nous, you cancould quickly build a detailed list – think of it like a simple database – and generate a form with data validation, branching logic and so on.

But a much easier way is to look at the newer Lists web app, which combines simple forms stuff with a SharePoint based back-end, meaning there’s more integration with M365, including directory integration …

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… which looks a lot better than having to type someone’s name in.

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Lists is part of M365 (look in the app grid on the top left if you go to Office.com and sign in, then peek under the More Apps section). )

In true Microsoft fashion, there are many ways to skin this feline – there’s also Loop, which could be used to do all kinds of groovy things in browsers, Teams, Outlook and more. Oh, and PowerApps. Mash all these tools together and you can build a spidery app legacy to keep your successors entertained for years.