Tip o’ the Week #241 – Where did that email come from?

clip_image002Most people don’t really pay much attention to where emails originate from or how they got to be in your inbox. This is clearly exploited by scammers and spammers of all sorts, as many consumers will happily click on a link in a genuine- looking email and not think twice about the fact that it might not be all it seems.

Anti-spam technology has improved a lot in the last decade, so a lot of the obvious junk mail is filtered out before it arrives, or if it makes it as far as your mailbox, it’ll be dropped into your Junk Mail folder. But even though the crooks have gotten more sophisticated, sometimes fishy-looking email is still delivered, but clearly marked as probably not safe, as there are tell-tale signs of it not being genuine.

Here’s an example of a typical “phishing” email that’s trying to lure the recipient into clicking a link to a website they think is their bank, Ebay, PayPal etc. etc.

clip_image004In this case, the URL is shown at the bottom of the window by hovering over it (the mouse pointer doesn’t show up in the screen capture, but it was over the “Update” button). This doesn’t look like a genuine URL; ditto, anything that is displayed in the text as (for example) https://login.youraccount.com but when you hover, you’ll find it’s some other URL. Some scammers are increasingly using TinyURL, Bit.ly or other URL-shortening services to try to hide their obvious dodginess.

Many email programs (like the standard Windows 8 Mail client) try to hide complexity from end users, but if you hover over a link, it will show the URL in a pop-up.

There are other scenarios, though, where the sender isn’t purporting to be a large institution or other supposedly trustworthy source. Maybe you’re selling something and a potential buyer contacts you to offer a quick cash purchase, sometimes in tandem with an overly complicated arrangement of an agent coming to collect your goods, in exchange for some online means of payment. If your Spidey-sense doesn’t pick up a slightly iffy premise to these kinds of offers, then there might be other ways of tracking down the sender.

Every email comes with an “envelope” – it’s actually like a routing slip attached to the block of data that makes up the main body of the message, and every time a computer (like an internet mail server) handles the message, it adds some kind of marker on the routing slip. The most recent markers on the message “headers” are at the top, so to find out where it really came from, parse down and look for the earliest point in the header that shows where the message originated.

clip_image005To see the detail on a message, you’ll need to use a mail client such as Outlook or Windows Live Mail (if you’re using Outlook.com/Hotmail etc, or Gmail), and look at the properties of the message.

In Outlook, open the message in its own window, then go into File / Properties and you’ll see Internet Headers – if the message came from outside the company, this is the key to your sleuthing. Select all the text and  clip_image007right-click to copy it into the clipboard, and paste it into Notepad for easier viewing.

The header information might be incomprehensible (there are plenty of guides online that can help you make sense, if you’re all that interested), and in fact, much of the text could be faked – but it often gives some interesting breadcrumbs.

Above is the header of a message that’s a tad suspect – viewed in Windows Live Mail (open the message, look in File clip_image009/ Properties and look in the Details tab). Looking down the headers, we can see the message originally was sent to Yahoo, and it was handed over to the Yahoo mail service by the IP address listed: 

Received: from [41.220.68.62] by web172005.mail.ir2.yahoo.com via HTTP; Wed, 09 Jul 2014 13:19:54 BST

The sender, who’s offering to buy a car in this case, purports to be in Aberdeen. Now let’s just see where this address is by pasting the source IP address (41.220 etc) into the box on the top right of www.whatismyipaddress.com – or put the IP address into the URL, like here.

Doesn’t look a lot like Aberdeen, does it?

Tip o’ the Week #240 – Word Flow on Windows Phone 8.1

clip_image002Another week, another Windows Phone 8.1 (aka Nokia Lumia “Cyan”) tip.

Still no word from HTC about when 8.1 will roll out to 8X and 8S users, though there has been some news regarding the release of the already-in-testing “GDR 1” update for WP8.1, in relation to HTC handsets.

A developer/test build of the GDR 1 update is now available (if you have a kosher Windows Phone 8.1 phone and you install the Preview for Developers app, having first registered as a developer – just start a new project, sign in, accept the Ts&Cs and boom, you’re a developer – then you’ll get updated to the GDR1 build, which also means Cortana is available outside of the US).

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Lumia 1020 owners are now getting WP8.1 in droves; UK toters of 920s are getting it via O2 and Vodafone, but sadly not yet on “Country Variant” or EE.

However you receive it, one of the smartest updates to Windows Phone 8.1 is surely a feature called Word Flow. It is an uncannily-accurate way of drawing a shape on the keyboard which covers (more or less) the letters you’d otherwise be typing by tapping – see here for a back-to-back comparison.

Using Word Flow is likely to be both more accurate but also quicker than hunt’n’peck typing – it’s even been put to use in setting a world record

There’s no need to switch anything on – if you have WP8.1, just start swiping whenever the keyboard appears. The software will automatically add a space to every word you keep, and if you want to add further punctuation then try:

  • capitalising the first letter of the next word you swipe, by first tapping the ? key
  • add a period to the end of the previous word, then a space, then capitalise the next word’s first letter, by quickly double-tapping the space bar
  • Adding commas/colons/etc by tapping the appropriate key (eg &123). NB: Word Flow doesn’t do anything on the numbers/symbols key page…

So, if you’ve got 8.1 already, now is the time to fully embrace Word Flow. Type no more.

Tip o’ the Week #239 – OneNote templates

clip_image002As we’ve covered on ToW before, OneNote is an application that attracts legions of fans like few other productivity apps. The average user probably snips and clips, pastes and types into their OneNote notebooks, but may not realise the depths of functionality only a menu or two away. Surface 3 users even experience magic.

One simple yet really powerful feature is the ability to have OneNote templates – either self-created or downloaded from elsewhere. It’s easy to assign a template to a specific notebook section, and set it so that every new page follows that template. Doing interviews? Qualifying sales leads? Researching cars to buy? Then this could be just the cut of your jib.

Creating a custom template for a section

Start by laying out how you want to capture information – once you have it to your liking, go to the INSERT menu in clip_image004OneNote and select the Page Templates option.

You’ll see a pane appear on the right-hand side of the main OneNote window – this lets you pick from a predefined list of templates or search from ones already published online.

clip_image006Frankly, most of the in-the-box templates looks nice, but they’re a bit rubbish, really. You’ll always have to customise a template to capture just what you want, and do you really need a fancy graphic on the background of every single page in your notebook? No.

Once you have your own less-groovy but more useful template sorted out, just click on the “Saveclip_image008 current page as template” link at the very bottom of the task pane, and it will prompt you for a name, and ask if you’d like to save it as the default for the section.

Once you’ve saved your fave template, then you’ll need to apply it section-by-clip_image010section to the bits of your notebook you want – by navigating to each section, then going into the Page Templates section as above, and using the Always use a specific template drop-down option at the bottom of the same pane.

Now, when you create a new page in said section, it’ll use your new template. The template is local to your own PC, so if you use OneNote on another machine it will still be applied to new pages, but you won’t be able to set it to be the default for new sections – unless you repeat the process above by creating a new page (using the old template) then save that as a template on your 2nd PC, and apply it to the new section.

There’s no way to retrospectively apply a template to existing pages, but there are some tools in the awesome OneTastic addin that might help to tidy up formatting in bulk.

Tip o’ the Week #238 – quiet hours on Windows Phone 8.1

clip_image002The time of year has rolled around where many of us are travelling – maybe time for a last, late Summer Holiday. Now, if you take your phone on vacation, you’ll know how important it is not to have colleagues phoning you up in the middle of the night to ask where you are.

Even if you’re not on holiday but you’re in a different time zone, it’s uniquely annoying when trying to deal with jet lag, that people phone you at 9am where they are, when that’s 4am in your locale – especially if you forget to turn your phone off. Even if you switch to silent mode, the blast of light from the phone screen in your darkened hotel room could be enough to wake you up…

ToW #209 covered an addition to Windows 8.1 that lets you set a time window for the machine to stop making noises at you.

Well, here’s another reason to upgrade your handset to Windows Phone 8.1 – as well as giving us sassy Cortana for searching and providing us with information we didn’t know we needed, The Blue One also has the capability to not just silence the phone at set times but to allow certain people to manage to breakthrough. Far out.

The options are all pretty self-explanatory; the inner circle settings will suggest contacts you might want to add, though it’s worth steadying the hand on adding too many.

Whenever quiet hours is active, the phone will not ring, and there will be no notifications (i.e. no switching the screen on, showing notification dialogs, or making any sound). Calls go straight to voice mail – just as if the phone is switched off. Text messages arrive silently and if you set it up, the texter gets told you’re busy and won’t be texting back.

If someone on your inner circle calls, then it will ring – ditto texting – and if you have the Alarm app set to wake you up then it too will do its thing, scientifically designed soundscape and all. The quiet hours setting will only show up on your phone if you have Cortana enabled, and is also off by default.

For those readers outside of the US, enabling Cortana either means switching the phone (after upgrading to WP8.1) to being English US language & locale, or else waiting until Cortana is localised and arrives on the phone naturally – it’s being reported that UK, China and India (with variants for Australia and Canada too) will get their own Cortana versions in the first update to Windows Phone 8.1, which should be out in the wild “soon” . Developer versions are now available.

However you get her in your life, Cortana is going to be a killer app for Windows Phone 8.1 and beyond, and quiet hours/inner circles is just one of the key components.

Tip o’ the Week #236 – Lumia Cyan on the way

Nokia took to packaging updates for Windows Phone and clip_image002referring to them by a code name – Lumia “Black” being the last biggie for Windows Phone 8. The packages are a combination of operating system upgrades (that will be made available to all handset manufacturers) along with Nokia-specific upgrades, which may improve the way their handsets function, either in general or somtimes specific to the new OS version.

The much-awaited upgrade to Windows Phone 8.1 is now rolling out for Nokia users, combined with an array of tweaks, and is going under the name of Lumia Cyan.

clip_image003Cyan isn’t a colour that the Man on the Clapham Omnibus is likely to have knowingly encountered, but Speccy geeks of all ages may have come across it either on their computer or as part of a CMYK printing process. Mixing colours to create other shades is as old as cave painting, but in the modern world there are essentially two processes – adding colours together in light (assuming you start in darkness), you could project blue, green and red in varying combinations to make all colours (where R+G+B is white), and in printing or dyeing colours and where the starting point is white, then the process of mixing a different set of primary colours – Cyan, Magenta, Yellow and Black – has the effect of absorbing light to leave the desired colour behind.

Anyway, for more information on the mondo-update that’s jazzing up the Lumia WP8 range, see  Nokia’s Lumia Cyan website for more detail. The site also lets you check the global availability of Cyan (see here for Europe, then click on the main body of the page and press the END key to jump to the bottom if you’re a UK user), since it is rolling out by country, by handset model and by mobile carrier.

If your country/handset/carrier combo shows up as “Under Testing”, hold tight – it may take a few weeks to complete the process and make the update available for everyone. Check for updates by going into the phone settings | system | phone update.

UK users: you may need to wait for the first update to WP8.1 in order for Cortana to show up, unless you want to set your phone to be a US region handset. Or install the GDR1 preview by using the Preview for Developers program.

Tip o’ the Week #235 – Present on Lync

clip_image002Tip o’ the Week #111 covered how to present within a Lync meeting. Given that it was 2+ years ago and many things have changed in that time, not least the version of Lync many of us use, here’s a chance to revisit the topic.

Anecdotal evidence suggests that PowerPoint is the most-shared application via Lync – the dreaded words, “Let me Share My Desktop”, followed by a scene (often at massive screen resolution) of the presenter’s own active Lync session, PowerPoint in a window, Outlook, etc. On a slow network connection, you might also have the joy of delayed screen refresh as the presenter moves their windows around, resizes them etc.

Presenting (on Lync, or anywhere, really) is like parking – few people would admit they aren’t very good at it, but anyone who is accomplished at it will witheringly spot a less than polished performance.

clip_image004Here’s a screenshot from a recent Lync call – the presenter (whose anonymity has been maintained by blanking out both the content and some other details) shared out the screen to show a dense slide full of charts and small text annotations.

If you do need to share your desktop in a Lync meeting (you’re doing a demo, for example, and … er… that’s about it) then you should hide the “Currently presenting…” toolbar at the top of the screen so it doesn’t distract or obliterate part of the content  you are trying to show. Just click the push pin on the right side of the bar clip_image005to hide it.

In the screenshot above, the blanked-out grey square is the content which was being presented – at first glance, it doesn’t look like too much of the screen real estate is wasted, does it? In fact, pixel count measurement shows the active slide was taking up only a little more than 60% of the overall screen area – meaning the presenter was showing off 40% of wasted space just because they didn’t share the content properly. Imagine an MYR slide on only 60% of the screen…

If you have to present on Lync by sharing your desktop (e.g. you’ve been dropped in it at late notice), please, at least, start the PowerPoint presentation in full screen – fish about with your mouse, and click on the little presenter icon in the bottom toolbar on the PowerPoint app, like most amateurs and Mac users do. Or quickly press clip_image006F5 like-a-PC-Pro to start a presentation from the beginning, or press SHIFT-F5 to present from the currently selected slide in all its animated, full-screen glory.

The downside is you won’t be able to read the comments coming in on the Lync conversation unless you’re using multi-monitor and can share the primary desktop whilst having the Lync window itself parked on your second screen.

clip_image008What’s generally best, of course, but needs a little preparation (and why would anyone want to prepare in advance of a presentation? Answers on a postcard, please), is to upload your slides to the Lync meeting and allow yourself to see your content in a window alongside all the comments coming from the attendees.

All it takes is to drift a couple of icons to the right of the “Duh, Present My Desktop” icon, and instead select PowerPoint. The next step will ask you for the location of the presentation file you want to show – if in any doubt, just clip_image010jump back to PowerPoint, open the file you’d otherwise be presenting, then go to the File menu and look for the “Open File Location” link at the bottom right. Right-click on it to Copy path – which will put the location (but not the filename itself) into your clipboard, ready for pasting into the Lync dialog, so you can then upload your slides straight into the meeting.

Do it this way – and nag every colleague who lazily just shares their desktop – and you’ll have a better Lync experience as a presenter, and you’ll present a better experience to the attendees. Unless you’re basically a rubbish presenter, that is.

Tip o’ the Week #233 – When I’m moving windows

clip_image002As the nights are already drawing in, UK domestic interest in international football has long waned to background tolerance (apart from tabloid cannibal fever), massive new TV sales and beer supply forecasts drop to any normal summer level, we must amuse ourselves in other pursuits. Maybe, perusing old Tips o’ the Week could be one of them?

ATS Andrew Warriner commented in email, that he sees lots of people struggling to move windows around when projecting during meetings (dragging between the two screens being offered in an extended display). Well, it’s a topic ToW has covered in part before, but it’s always good for a refresher.

If you only have one screen in front of you, try pressing WindowsKey + LEFT or RIGHT arrow to snap your current window to the left or right side of the screen (or unsnap it back to normal). WindowsKey + UP or DOWN will maximise, restore or minimise the current clip_image002window.

When you’re working on multiple screens (the default when you plug in a 2nd monitor or projector), just press WindowsKey + SHIFT + LEFT or RIGHT to switch the current window between your PC screen and the projected one.

Displaying an Excel spreadsheet in a window that you’d like to show off? Try Wnd+SHIFT+LEFT immediately followed by Wnd+UP, and you’ll not only have flicked the window to the big screen, you’ll have maximised it too, all in a matter of half a second. A Productivity Superhero you shall become, hmmm.

Andrew also suggested that you might want to switch off the taskbar showing in the 2nd screen, by right-clicking on the Taskbar, choosing Properties and switching off the “Show taskbar on all displays” check box.

More shortcut fun can be found here, and here.

Tip o’ the Week #232 – Xbox, Watch TV. XBOX! WATCH TEE VEE!

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When the Xbox One released last year, the Kinect sensor promised a great new experience in watching live TV through the console. Sadly for users outside of North America, the dream was largely unfulfilled at launch, as the console supported only a limited set of TV services and devices in the home.

Just before some competitive rolling-around-in-agony from the world’s best tattoo models that took place in South America, UK users were able to switch on and bark orders to their telly. Practice before you demo to amazed friends and neighbours, learn what you can say and it might be worth running the Kinect audio tuner again just to be sure.

The setup will depend on how your existing TV connection works – if  you currently watch through an aerial straight into the TV, then you’re unable to watch live TV as the Xbox can’t (yet?) tune the Freeview signal. You can still use other apps to watch catchup TV and the like.

If you consume your TV through an external box like a Freeview+, cable or satellite tuner, then you may be more in luck. The gist is to route the HDMI out from your tuner into the Xbox, and then HDMI out from the Xbox goes into the TV set. Downsides are that you need the Xbox to be on all the time to watch TV, but on the plus side, the Xbox can switch on your other devices when you say “Xbox On” – so it can power up your tuner and your TV, even an A/V clip_image003receiver if you have one.

You can even set it up to switch everything else off when you say “Xbox Off” – though be careful with either of these, in case it happens unexpectedly.

If you’re a little more surround-sound oriented, the layout is a little more complex – probably something like tuner->Xbox->Receiver->TV.

This mode works well now (even supporting 50Hz playback, so you shouldn’t see the flicker that plagued earlier attempts to do the pass-through), though if you’re watching a surround-sound source (like an HD channel with Dolby Digital 5.1 sound), then the surround sound isn’t passed through the Xbox to the receiver. Drat.

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There is a nice step-by-step guide on how to set up the system, here.

In order to use the TV through Xbox, there are a couple of gadgets you might want to look for.

There’s a lovely Xbox One Media Remote, which is a tad more user-friendly than using an Xbox One controller to navigate the menus etc. The remote lights up automatically when you pick it up, and it provides access to the main navigation and media control functions that you might want to use, whether watching live TV or using any other media-playback app.

It uses Infrared to send commands to the Xbox, though, so if you use an IR blaster to feed devices inside a cabinet or a cupboard, you’ll need to place the IR sender just to the right of the eject button on the console (maybe even slightly overlapping the button).

If losing surround-sound from your A/V receiver bothers you, then a solution might be to split the HDMI output from your tuner box, and have one output going into the Amp directly (the way you probably have it configured already) and one route going via Xbox -> Amp so you can at least amaze your friends with the clip_image005ability to talk to the TV to get it to change channel and do other tricks.

You can say “Xbox Snap” and “Unsnap”, to show other apps to the side of the TV signal, or while watching the World Cup recently, you could have used the cool Brazil Now app to show player stats and the like in the snapped area to the side of the main screen. Statto lives!

Tip o’ the Week #231 – Linking LinkedIn and Outlook, look!

LinkedIn has been going for over 11 years and has resurged in user base and usefulness after seemingly getting really popular initially, and then fading a bit (remember Friends Reunited, anyone? – somebody should come up with FiendsReunited.com, though there are many such strange things already on the internet).

LinkedIn has so many uses if you’re looking for details of someone you’re due to meet – maybe you’ll spot a common interest or people you both know, that can help build rapport during the first meeting. It’s even useful to get an idea of what the person looks like, with only a small proportion of idiots on LinkedIn putting pictures of their baby/dog/car/bike/etc as their profile picture. If only the same could be said of the internally-published Outlook Contact Card pictures…

ToW #192 covered LinkedIn a little but it’s worth revisiting the really slick integration to Outlook, as it’s not enabled by default and since most of the ToW readers will be on LinkedIn, it’s worth setting it up. Especially useful when you get LinkedIn requests from colleagues – maybe a sign that they’re soon-to-be-ex-colleagues, so it’s worth having their details easily to hand should you need to keep in touch with them in future.

When you have the Outlook Social Connector set up with LinkedIn (it’s built into Outlook 2013 so you don’t need to go and download anything – older versions can get it from http://linkedin.com/outlook), then Outlook will  download useful info for you when it recognises someone’s email address on the LI network. Here’s an example before it’s configured – click on the arrow to the right to expand the People Pane for more information. You may even get a notification at this point that LinkedIn is enabled but you need your password to continue.

 Assuming it isn’t enabled yet, the next step is to go into the View tab, look under People Pane and check Account Settings. Tick the LinkedIn box if it’s not already configured, provide your credentials and bingo.

Once you’ve enabled the connector and assuming it’s going to allow download of photos and other info, then Outlook will create a new Contacts group in the People section (CTRL-3, remember?) and it’ll cache elements of your network’s contacts therein.

Without even restarting Outlook, you’ll see the same emails as before will have more details about external recipients – clip_image008just hover over the person’s mugshot and you’ll see their details, and click on the down arrow within the contact summary to view their other information – such as phone number, if they’ve published that in LinkedIn and are allowing their network to see it.

LinkedIn may be the best business social network / recruiting shop window site out there, but don’t hold out much hope for LinkedIn: The Movie.

Tip o’ the Week #228 – Lync Q&A

clip_image001Presumably, we’ve all been on a Lync conference call where there may be a presentation going on and in parallel to the voice conversation, there’s a rampant side-channel of IM traffic which the presenter has no chance of keeping up with or maybe even seeing. One or two company car drivers may have experienced this, recently… Still, it’s not like the old MCI conference call days, at least… (Everyone’s been on one of those calls…)

There are a few simple ways to make the experience for both presenter and attendees better, however. Step one: please don’t present a PowerPoint by sharing your screen (since you won’t be seeing the Lync window so you can’t tell what people are writing about you) – this was covered back in ToW #111, but in summary, it’s a whole lot better (on network performance, on usability for attendees, on UX for the presenter) if you upload the presentation and deliver it within the Lync meeting. More here.

clip_image004If you have your PowerPoint file in email, try dragging it onto your Desktop clip_image003(temporarily), then click on the PowerPoint option under the Manage Presentable Content option within the Lync meeting. Should the file already be somewhere else on your PC, you could navigate to it within Explorer and

right-click on the file whilst holding down the SHIFT key, and select “Copy as path” to copy the full file path and name to the clipboard. When you then click the PowerPoint option, just paste the name in and it will immediately upload your file.

It does need a little planning in advance, as it takes some time to upload and process the file (depending on the size & complexity of the presentation). Presenters can upload multiple PPTs to the same meeting, and then switch between them at will – so if you have 2 or 3 people presenting, they could each be uploading their files in the background – being careful to not accidentally start presenting in the middle of someone else’s spot.

Q&A and Polls

clip_image005If you’re running a Lync meeting with lots of attendees, then it might make sense to switch off the “meeting IM” noise channel, and instead use a managed Q&A system to collect input from attendees and provide answers that can later be exported and sent around. Start the process by going back into the Manage Presentable Content section and kick off a Q&A (assuming you are a clip_image007presenter) – if you’re in the middle of presenting some other content, this will surface as a tab on the “stage” to the right of the Lync window. Both attendees and presenters can switch between these tabs at will.

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Q&A sessions allow people to ask questions and any of the “presenters” in the meeting can supply answers that clip_image010don’t interrupt the meeting; attendees can see each other’s questions (and filter out the noise of others to show only their own, important, queries) and presenters can also start & stop the whole Q&A process, resuming meeting IM as appropriate, and can also save a transcript of all the Q&A to distribute later.

clip_image012Polls also feature in much the same way – similar to Yammer or older LiveMeeting polls,  you can clip_image014ask a question and get people to vote on the responses provided – with attendees seeing the Poll show up in the “Presentation” tab, while presenters can manage more options about whether people can see each other’s responses etc.

If the presenter is following best practice and using PowerPoint presentations within the Lync client, then s/he will be able to switch at will between PPTs and Polls, smoothly and professionally. clip_image016Just go back into the same menu option as before, and you’ll be able to switch between multiple PPTs or Polls in the “Presentable Content” section.

If you’re going to host a Lync meeting with more than a handful of people, it’s worth having a practice with these features. Don’t show up looking like a rank amateur.